Aircel — Wrongly deducted my Balance frequently | |||||
Last 4 months the Aircel kolkata wrongly deducted my balance frequently.. When i called to customer care complain no (198)..they keep telling me and arguing with me. I try to understand them I m not using any kind of their VAS services and Internet game access for which they deducted the balance but they are not convince.. Sometime they refunded the deducted balance sometime not...they harassed me like anythng... And their customer service people are rude and not helpful at all...they are not ready to take my complain also... Please help me for this and do the needful. Thank You Shahellee Nag shahellee.[protected]@gmail.com [protected] Was this information helpful? | |||||
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Aircel customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Shahellee Nag,
As post system check we have found a deduction of Rs.5/- on date 17/10/2015 for the activation of VAS "JUMPGAMES" through WAP and same amount has already been credited in your account as per reference of Sr. 1-[protected]. Further we would like to inform you that these links through which the download had happened are 3rd party campaigns that are embedded in the Web Pages that then you had visited and had clicked on such links, hence charged a one time download fee for the content. We advise you to take caution while browsing as to avoid clicking on such links to avoid unwanted deductions in the future.
Regards,
Aircel Social Care Team
As post system check we have found a deduction of Rs.5/- on date 17/10/2015 for the activation of VAS "JUMPGAMES" through WAP and same amount has already been credited in your account as per reference of Sr. 1-[protected]. Further we would like to inform you that these links through which the download had happened are 3rd party campaigns that are embedded in the Web Pages that then you had visited and had clicked on such links, hence charged a one time download fee for the content. We advise you to take caution while browsing as to avoid clicking on such links to avoid unwanted deductions in the future.
Regards,
Aircel Social Care Team
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in