Air India / Ticket Online — Charged without issuing ticket -4 times

Address:

Mumbai City, Maharashtra

Dear Sir/Madam,

On the 25/04/2013 a Booking was being done Online for the undersigned for Mumbai to Jamnagar for 3rd May 2013. Each time after giving the card details, without going through the OTP process we were being thrown out with the remark 'Error on page please try again'. Since it was an emergency booking and few seats available, we kept trying 4 times we were thrown out in the same way as above. it is very difficult to contact the Airline people on phone, as they flatly refuse to talk, giving further numbers which are always engaged.
Thus the Airline has charged the undersigned to his American Express Banking Corpn. credit card (copy attached for ready reference)
four times for a ticket that was never issued by them. We did not get a single E-Ticket on our email id and yet they have wrongly charged us. Without the PNR it was not possible for us to check online.
Trust you will strongly take up the matter and help us get a refund for Rs.20,534/-

Thanking you,
Yours faithfully
Vikram R Doshi
Email ID: [protected]@amritlal.in