[Resolved]  Indigo Airlines — Delayed flight beyond 3 hours

Address:

Hyderabad, Andhra Pradesh

I was travelling from Chandigarh to Mumbai on 9-1-2013 by Go Air Flight. The flight was to leave Chandigarh at 5.25 PM and arrive Mumbai at 7.20 PM. I booked a ticket to Hyderabad from Mumbai by Indigo Airlines Flt No. 6E234 to be departed from Mumbai at 9.20 PM. The flt from Chandigarh was delayed and landed at Mumbai at 8.40 PM. by the time I collected my bag and rushed to the nearest Indigo transfer counter, it was 9.00 PM. I was told that my boarding pass has been issued and I must rush to the relevant counter. As I had to take the printout also, it took time and I reached the counter by 9.10 PM. I was denied boarding. I was offered a seat on Indigo 6E248 dt 10.1-13 which was to depart at 9.20 AM and an additional Rs. 2277 was charged from me in addition to the fare I paid for 6E 243 . I had to check into a hotel and stay overnight at Mumbai. on 9-1-2013, I reached the airport by 7 AM and promptly checked in and was waiting for Boarding whereupon, an announcement was made that the flight is delayed by 20 minutes. After that there was another announcement of a further delay of 1 hour. After a lot of protests from passengers stranded at the airport, a senior person by the name of Lal singh arrived and informed the irate passengers that the flight was diverted at the discretion of the pilot on visibility issues. This is clearly a filmsy ground because Mumbai naver faces the problem of fog and visibility and clearly not on 9-1-2013. The flight was delayed beyond 3 hours and as far as I am concerned, lot of in convenience was caused to me due to this. My presence was essential in Hyderabad for a meeting which never materialised. I am entitled to full refund of my ticket and compensation under DGCA rules for a delay beyond 2 hours.