[Resolved] Airtel — about roaming pack

gnanasri

from Hyderabad, Telangana

Address:

Visakhapatnam, Andhra Pradesh

My name is Gnanasri. I'm from Visakhapatnam. I & my husband are Airtel Customers since 10yrs. I have called customer care on[protected] at 10.20am &asked about roaming pack for more than a month. Then Mr.sachin kumar customer care executive replied me to recharge rs.196 val 6mnths. I have recharged my husband no. [protected] on same day evening at 8pm &surprisingly benefit he got is 250mb 3gdata. I called customer care again &gave the complaint. They transferred the call to supervisor & I told about the problem to him. Then he said we will take action on the concerned executive but I asked about the lost money & how can I get it. He told ' u cant get it back u have lost it'. Hw can I leave it like that as I got a wrong benefit for 196rs.. Please give me back my money into the account or my benefit. As the roaming pack is very necessary for us now.

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Aug 7, 2021

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Gnanasri,

This is with reference to your post dated 25th June 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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