Airtel — Balance deduction and irresponsible action

Address:

Bangalore, Karnataka, 560037

I got an sms saying the below after recharging my mobile [protected] with RC17 on Dec 16th. "Congrats!On recharging with RC17, u have been given special Local+STD call rate of 30p/m for 30 days' I'm charged 1.50/min for STD for the past 5 days and lost 100 rupees so far. I've attached the SMS also here. When I contacted customer care, the response was irresponsible and I'm pasting the reply below. ==================================================== "Dear Customer, This is in reference to your email regarding non-receipt of recharge benefit for your airtel mobile number [protected]. I tried to contact you [protected], but was unable to reach you. We would like to inform you that the recharge done on[protected] for Rs.17/- was successful. Recharge: Rs.17/- Benefit: All local mobile calls at 30paise/min Validity: 30 days. Dial *129*08# (toll free) to check your mobile balance and validity. We also like to inform you that, there is no such offer of Rs.17/- for all local and STD mobile calls at 30paise/min valid for 30 days available for your airtel number. We request you to ignore the SMS you received." ================================================ How can I just ignore the SMS which I got it from Airtel? I want my money back.