[Resolved]  Airtel — Billing Issue and customer care disinterest in resolving complaint

Address:

Pune, Maharashtra

My mobile number is [protected]. I chose airtel connection in Mar 2014. Since then what I faced was the most unprofessional and worst service. First in Mar-Apr billing cycle my net bill was higher even though looking at the bill one clearly see that there is some problem in bill generation. Reason my total MB consumption was 300MB from 1 GB pack that I activated on my number. Even then i got charged for over consumption of MBs. After mailing dozens of mails and then telling your associate about where billing part is wrong with all the screenshots and examples; my bill was rectified. I wonder if airtel has such a low standard of customer care support that they hire anyone who is as useless as chocolate tea pot. Again the same issue in my Apr-May billing cycle. Last time Airtel staff(I can't use executive word for them) cared to respond to mails (wonder how busy they are that they got the didnt had the time to call the customer to resolve his query after so many mails are exchanged) this time they didnt respond. Being a IT professional I can see what wrong is being done in the bill. But there are so many people using airtel who dont even know how to message. If such blunder is happening in their bill they are blindly paying the bill and airtel is generating revenue by wrong means. This is my request to take action is against this way of illegally generating revenue by fooling people. I am writing about this practice of airtel since april but till no one has responded or guided me how to make a statement. I hope you will help me in this.