Airtel — Consumer harassment, complaint unresolved for 7 days

Aditya Kumar Kamboj

from Delhi, Delhi

Address:

New Delhi, Delhi

-Dish got damaged due to dust storm on 31st.
-Registered complaint that very day.
-After repeated calls a person visited on 3rd May.
-Comes unprepared without a new dish.
-After that no representative form Airtel came even after 20 calls.
-They closed the complaint on their own.
-We have been receiving promises that the complaint will be resolved in the 'next 24 hours' for the last seven days.
-We are being harassed by allegations that we have refused service charges and that was the reason of our complaint not being adressed.
-The customer service representative promise that there will be a callback from higher executives in a few hours, but we receive no calls.
-These people are really callous are taking present consumers for granted.
-There is absolutely no customer feedback system. They are closing complaints on their own without any feedback from the customers.
-We are really helpless now. We have dropped mails with no effect. Really helpless.

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Airtel customer support has been notified about the posted complaint.

Jun 06, 2014

Updated by Aditya Kumar Kamboj -Dish got damaged due to dust storm on 31st. -Registered complaint that very day. -After repeated calls a person visited on 3rd June. -Comes unprepared without a new dish. -After that no representative form Airtel came even after 20 calls. -They closed the complaint on their own. -We have been receiving promises that the complaint will be resolved in the 'next 24 hours' for the last seven days. -We are being harassed by allegations that we have refused service charges and that was the reason of our complaint not being adressed. -The customer service representative promise that there will be a callback from higher executives in a few hours, but we receive no calls. -These people are really callous are taking present consumers for granted. -There is absolutely no customer feedback system. They are closing complaints on their own without any feedback from the customers. -We are really helpless now. We have dropped mails with no effect. Really helpless.

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Comments

HarrasedCustomer

from Gurgaon, Haryana

hi.. ditto same thing happened with us. same dust storm - ours got damaged on the 30th, same damage, same wait - same issue of fresh SRs (5 of them) raised by the call center to ensure TAT is not crossed. plus i haven't had an engineer visit yet. have sent a mail marking a ton of different mail ids.
these are the email ids we used: [protected]@in.airtel.com ([protected]@in.airtel.com); [protected]@in.airtel.com ([protected]@in.airtel.com); dthnodal.[protected]@in.airtel.com (dthnodal.[protected]@in.airtel.com); appellate.[protected]@in.airtel.com (appellate.[protected]@in.airtel.com); care.[protected]@airtelindia.com (care.[protected]@airtelindia.com); dthnodal.[protected]@in.airtel.com (dthnodal.[protected]@in.airtel.com)

the call center is useless - they will only give you platitudes and not be able to help.
i've finally just got a call from an engineer saying he is on his way. not sure if the emails helped, or screaming at the call center helped. got my fingers crossed that he makes it this time!
hope your issue gets resolved soon. do check - they should ideally not be deducting your daily balance while the TV is out of commission. They have charged me for it - and that is a separate battle we are fighting. all the best!

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Kamboj,

This is with reference to your post dated 06 June 2014. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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