[Resolved] Airtel d2h — Recharge issues - misleading customer support

akashudt

from Mumbai, Maharashtra

Address:	624101
Website:	www.airtel.in

My airtel d2h account Digital TV: [protected]-001

I recharged Rs. 750 between January 15 and February 28 2016. It seemed that someone from Airtel d2h just changed my pack without my consent and my money was deducted so quickly that now I am even unable to see the addon which should actually run till 28 February.

I contacted airtel d2h customer care twice and they took complaint and told I would get the amount back in two days. However, nothing happened even after 10 days.

I am unhappy with this d2h service and I wont recharge till they return the money they drained from my account

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Jan 7, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 18 March 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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