Airtel — Deactivation of My SIM

Address:

Chennai, Tamil Nadu

Sir, I was BSNL customer for a long time with same number [protected]. Due to worst network and service back up I had opted for Portability option from BSNL to Airtel a year ago. For sometimes, airtel network too bad but using the above mentioned (Now Airtel) number in my Tab for quite long time. As I am associated with a trust, I depend on my tab for everything from communication to banking. Quite often I recharge for my data and using it. On 07/10/2014 evening, I was unable to use my tab as No network was available. Whole night waited and remains same. On 08/10/2014, morning, I visited Airtel relations ship center at Chrompet, Chennai. After three hours of wasting my time, One employee told, Your SIM ([protected]) was not in use. I asked the reason and told, until last day evening I used and what happened suddenly? Then one officer told, I have to apply afresh with ID proofs for re activation and have to wait for one week. I was dejected and disappointed and submitted required proofs with form. They provided me a new SIM[protected]) for the cost of RS, 25/= On 11/10/2014, morning, after heavy try, I could manage to speak with your customer care executive on mobile number [protected] and told everything. After checking details, your executive told, No such airtel number ([protected]) is present in our records and asked me to call Airtel nodel officer in Mobile No. [protected], on Monday (13/10/2014) also provided me a SR no: [protected]. On 13/10/2014. I have been calling Nodel officer number and been banged with series o[censored]seless IVR responses. I brief What happen. When I call Nodel officer No [protected], Namaste, a very warm welcome to Airtel. For English Press 1 and HIndi Keliye Dho(2) Dhabaiyen (I pressed 1) IVR : first time user use 121 and 198 for complaints and queries. Listen carefully the options If you are having SR No press 1 If you are unable reach 121 or 198, Press 2 (I pressed 1) IVR : Press 1 for postpaid and 2 for prepaid (I pressed 2) IVR : Enter your 10 digit Mobile number I keyed in - [protected] IVR : Sorry this number is invalid Again i tried through another option IVR : first time user use 121 and 198 for complaints and queries. Listen carefully the options If you are having SR No press 1 If you are unable reach 121 or 198, Press 2 (I pressed 2) IVR : Please call 121 for queries and 198 for complaints. Should I laugh or cry? Pleaaaaaaaaaaaaaase help me to retrieve my number [protected] ASAP as this number is very very important and registered mobile number in many services (Sir above IVR responses are not as exact as original) My alternative Mobile no: [protected]