[Resolved]  Airtel — deduction of complete mobile balace over night without any reason

Address:

Bangalore, Karnataka

I am a customer of Airtel for the last 6 years. Recently i have shifted from postpaid to prepaid after noticing so many discrepancies with the monthly bills. Now i am recharging the mobile for 500/- every time so that i dont have to recharge frequently. On March 20th night i made my last call for the day and have seen the mobile balance left was 220/-. Now the next morning i have to attend a meeting with a client and all by seniors were coming for the meeting. Suddenly i wanted to call by boss to inform i was stuck in the traffic. Airtel was not allowing me to make a call saying your balance is 0. I was totally shocked and clueless how the balance came to 0. I was not even allowed to make a call to customer care also as there is no balance. I had to recharge it again. I have spend 1 hr trying to call to customer care after rechargin my mobile, to find out what was the reason behind the deduction of 220/-. Just a moment before the IVRS connects me to the customer care executive call gets disconnected. I have submitted a complain in the airtel website, got a message saying "will come back with a solution in 4 hours". Now 24 hours passed by. I called again the customer care, now luckly connected to the person there. He was rude, saying "You would have used some internet or some other services". After a considerable argument he connected me to his supervisor. She was talking as if I am a newbie to using the mobile. she was cooking all the stories, which i didn't agree and clarified that she was wrong in saying that. Finally she agreed to pay me the deducted balance and got 200 credited to my account. God knows about 20/- balance. People be very cautious about the Airtel prepaid users. Best to always check your balance after every call. One more advise is to check the balance soon after u wake up. I was in the middle of the road, when i realized that the balance is 0. I used to see some random messages on my mobile saying "Last call charge for 00:00:00 seconds was 0.50 rupees. I didn't care much and suddenly there was sudden disappearance of the complete balance. Even after all this, Airtel couldn't give me any reason as to why the balance got deducted and why only 200 was credited back and why not 220/-. Please be very careful with Airtel. I am not sure if Airtel is purposefully doing it or its employees are doing it. Either ways customers are at risk.