Airtel — duplicate sim issued without owners permission

Address:Bangalore, Karnataka, 560103
Website:AIRTEL

My sim has been duplicated and used by someone else which is been as roaming when called, when am using this sim from past 9 years, on 6th November 2017, my sim stopped working and when I checked with customer care supervisor, they informed me that its been duplicated on 6th November at 12.25 pm, and when I tried to call that number which I was using, someone replied from West Bengal, can you guys tell me how one can duplicate the same without owners permission or biometric verifications, is this what Airtel providing security for customers number ??is Airtel not trustworthy to use, this is what a customer expects after 9 yrs of Airtel service ? Can you please take necessary action on this...

My number which was duplicated was [protected]
Owner Name-Rajesha S J
As of now I have blocked the sim for security reasons, am gonna register a FIR for this hopeless act by Airtel, this is just a not acceptable scenario from Airtel,
Never expected this from a India, s largest Service provider, don't just bluff customers by giving fake advertisements, if you are really concerned about the customer, try to solve this issue such that it may not happen to other customers

Call me on [protected] for more info
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