Airtel — Horrible experience buying 4G connection

Address:

Kolkata, West Bengal

Horrible experience buying Airtel 4G dongle. I bought an airtel 4G dongle in Kolkata from your partner NEST Nirman on Saturday 31st May. After making the payment, I had to call up the Sales Rep 4 times to get the dongle in my hand. On 1st May, I received the dongle. All documents had been handed over on 31st. I was assured then that activation will happen by Monday 2nd June post Televerification (TV). On Monday 2nd June the dongle was still not activated. I had to call up repeatedly your Sales Rep on Tuesday, who said that you will receive confirmation call. I did receive 2 confirmation calls from Airtel that day. I received an SMS on Tuesday 3rd June evening for TV. After calling for TV, I was told that your SIM is already activated. When I tried using the dongle, it did not work. After calling your TV desk, they said due to some "system issue", I will have to wait 6 hours to use the services. On 4th June morning, the dongle still wasn't working. I again called the Verification Desk when after lot of waiting I was told that the 4G DEL no was not mapped to the ESN of the SIM I was given. I was given the option to go to the gallery and change the SIM. Please note I am a working professional and have no time to chase you around for services I am paying for. On informing your Sales Rep of the mistake from your order login team he put me through to your Zonal Sales Manager who very confidently assured me that problem will be resolved by 5th June. That was yesterday. Yesterday, the dongle was still not activated. On calling your ZSM, he did not respond to my calls. Finally, when he picked up he said he was surprised your problem is not resolved and will call me later. He did not call me back. After calling him again, he said that your SIM number has changed and that you have to do TV again. How was I supposed to know that the SIM number is changed? No one called me, no one informed me. I was told he will call after 10 min. He smsed me to "support him". After that he has stopped picking up my calls, responding to my SMS. On calling TV desk with new SIM no, they asked me to wait for 24 hours yesterday. On calling them today morning on 6th June, again they ask me to wait for 24 hours because documents are not uploaded in the system. How is this possible? What gross mismanagement is this? Also, I received SMS last evening i.e. 5th evening that Address Verification is pending. Why does your ZSM make false assurances if he can not deliver on them? What is going on? One week will have gone by and I don't see any hope of the SIM getting activated or getting any response from you. On wanting to escalate the matter to nodal officer, I was asking to provide SR #. On wanting to register a complaint to get a SR#, I was told because your account is not mapped to a DEL no, we can not register your complaint. What a vicious circle... I can not even register the complaint. I wanted to put this out for prospective buyers of airtel 4G services. I don't think airtel is equipped to handle the customers here. Buy at your own risk and be prepared for mental harassment and agony. This may not happen to you, but it could. +91-[protected]