Airtel — Mobile internet mismanagenent

ankita20

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700001
Website:	www.airtel.in

I'm paying for 10gb data for 4g connection but im not getting the same in 2 numbers [protected] and others and for which complain is made under refernce number 65409531 on 3/10/15 but no problem is solved Have made complain in appellate department with Sujit gupta also but no issue is solved. there is system fault and they havent resoved it yet.

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Airtel customer support has been notified about the posted complaint.

Oct 23, 2015

Updated by ankita20 Appeallate department couldn't solve my problem yet .
They say we have escalated the problem but till date my problem is not solved .
Why do these people work for Airtel only .
Today Mr Riyaz Raj Kumar sharma called from Airtel India and said it's difficult to waive off the bill . When I told him that till date if Airtel cannot solve the problem then why should I pay for something which I have not been using rather the problem is still there from your end .
Airtel should be closed only as they cannot solve the problem of customers . They have the tendency of increasing customer but not of solving problems .

Oct 26, 2015

Updated by ankita20 What is consumer forum doing ??? None of my problem is getting resolved.

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Comments

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Ankita, .

This is with reference to your post dated 14 October 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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ankita20

from Kolkata, West Bengal

From 1 month your department is looking after my problem. But where is the resolution ??