Airtel — Mobile number ported but not activated wrong sim issued

Address:600011
Website:www.airtel.in

Very very worst ever airtel experience I have chosen airtel for mobile number portability from another network and my porting request was accepted documents deposit everything was submitted and address verification also done after a long period of nearly 1 month my old network was deactivated the executive named Rajesh gave me a sim 1st time which was not accessible and he gave another sim wen i inserted that after my old network deactivated im not getting airtel network and i was unable to make verification i cannot even set manual network settings when i contacted customer care 4 to times very poor service not proper explanation and i don't have any alternate number too. Dear airtel take immediate action of this and take action of that guy rajesh. he sim simply switching off the mobile and just rejecting my call. Give my number back.. terrible service from airtel Thank you after that one of the executive said that your both the sim doesn't match the activated sim they are saying that your number was activated with some other sim number that i don't have that particular sim my question was what was happening inside airtel ? is the executives are really working or just getting free salary ? why they are providing me some other sim that too two sim which doesn't match the activated sim ? where is the activated sim ? i need answers for all these questions. and i need my sim back as soon as possible. i cannot able to use my mobile for more that 24 hrs of time I'm working professional i will get lots of calls and messages
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Dear Customer,
This is with reference to your post dated 27 October 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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