Airtel — my airtel number is not activated

Address:	Bangalore, Karnataka, 560068
Website:	[email protected]

— forwarded message —
From: pradeep kumar
Date: fri, 22 sep 2017 07:16:45 +0530
Subject: fwd: [|bal|ref53695405|] pending for activation of mobile number [protected]
To: [protected]@airtel.com
Cc: [protected]@gov.in

Dear airtel team
Its more than 25 days as of now, but stil my query is not resolved,
Request you to resolve the query or give me a solution where in i can
Shift to some other operator with the same number

— forwarded message —
From: pradeep kumar
Date: thu, 21 sep 2017 13:09:02 +0530
Subject: re: [|bal|ref53695405|] pending for activation of mobile
Number [protected]
To: [protected]@airtel.com

Dear concern
Can u just post the audio clip of our conversation.

The mail which u hav sent is entirely different from the conversation we had

On 21 sep 2017 13:00, wrote:

dear rizwan ahamed jangli,

greetings from airtel!

this is in reference to your email regarding delay in sim swap for your
airtel mobile number [protected].

as discussed with you on [protected], i wish to inform you that your
airtel mobile number [protected] is active with the sim number
[protected]u.

to activate the new sim you need to do is send an sms sim20 digit
sim number to 121 (Toll free) from your old sim. You will receive a message,
reply with 1 to confirm the sim change.

the new sim will be active in 10 minutes and the old sim will be
deactivated permanently. Prior to activation of new sim, kindly copy all
your contacts and messages, else they will be lost and cannot be retrieved.

alternatively, you can check your data usage, view or change plan, due
amount, pay bills and manage all your airtel connections with my airtel
app. To download the app, click www.airtel.in/5/NV

however, if concern persists i would request you to visit the same airtel
store from where you have receive the sim for further assistance.

thanks for reaching out to us. Delighted to assist you.

best regards,

sulekha mandal

service specialist

airtel ¿ india¿s fastest network

— replied message —
from: [protected]@airtel.com
to: pradeepkumar. [protected]@gmail.com
sent: 16/09/2017 11:55:19 am
subject: re: pending for activation of mobile number [protected]
dear rizwan ahamed jangli, greetings from airtel! This is in reference to
your email regarding sim activation for your airtel mobile number
[protected]. I have escalated your issue to the concerned department and our
team is working to resolve your concern at the earliest. One of our
resolution specialists will update you on the status of your complaint
within 72 hours. We appreciate your cooperation till such time. Thanks for
reaching out to us. Best regards,
saiaravind sripada

service specialist
airtel ¿ india¿s fastest network

— original message —
from: pradeepkumar. [protected]@gmail.com
to: [protected]@airtel.com
cc:
sent: 15/09/2017 11:17:17 pm
subject: pending for activation of mobile number [protected]

dear concern
i had done a sim swap by sending msg to 121 with sim number
[protected]u but it dint get activated and again i applied for a
duplicate sim card on 7/9/2017.
but even it is not activated its been almost 20 days where in i am unable
to use my number

could you pls rectify the issue and resolve it

mobile number [protected]
alternate contact number [protected]




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