Airtel — my recharge being used by others

Address:	Hyderabad, Andhra Pradesh
Website:	Airtel

Hi,
I have been using airtel from many years mostly prepaid data packs using dongle and my no is [protected].
But from last few months i am not using my dongle and today i recharged with rs 349/- and my sim is not working. When i called cust service they told me that my sim was alloted to another customer
And i cann't use the sim and the balance will be used by another customer.

How come you do like this to any customer who is loyal and using your services from many years and giving my hard yearned money to others. Your staff arrogant reply hurts me badly after losing my money rs349/- and they are telling there is no solution to this problem and i have to loose my money.

Narasimha rao
[protected]