[Resolved] Airtel — No response from customer service

Eight

from Delhi, Delhi

Address:

New Delhi, Delhi, 110018

I had an issue with internet speed and call forwarding hence i tried to reach customer service around midnight on 13th july 2017 i was connected to rep but i could guess that someone had picked the phone and kept on mute. I tried calling at around 03:09 am this time i was connected again but no body responded and yes i could hear the background noise with people laughing and talking but not responding to my call. 3rd time with same story. Now company like airtel with these kind of service it seems such a cheap company to deal with. This is not just first time i have come across these incident.

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Aug 25, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 14 July 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Jul 18, 2017

Updated by Eight This issue has not yet been fixed

Verified Support

Jul 19, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 14 July 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd