Airtel — Not responding to complaint

Airtel dth no. [protected]
I have recharged through paytm. Both of them are playing blaming games. Paytm shows reference number proving recharge was successful. Airtel is not even helping here, at times it does provide talking to customer care. I had complained. They just sent me a message that issue was solved. But still my recharge is not reflected in my account. So I decided to deactivate my account. Thank you airtel ( if you really read this).