Airtel — online recharge of my airtel prepaid sim.

Address:

695124

On 15th of june 2018 i recharged my airtel mobile number for rs 399 through my airtel application and it was unsuccessful, but my cash was released from my account. Later i called to the airtel customer care and they said it will be credited within 10 working days. later on 28 th of june 2018 i again called the customer care the lady who attended the call submitted to the higher official and the officer said that seeking their account it seems there is been no transaction done like wise and was irresponsible answer, till now i have not yet received my cash back. so kindly take necessary steps to refund my cash.