Airtel — Payment not reflected after making the payment for mobile

Address:

Airtel Center, Plot No. 16, Udyog Vihar, Phase-IV,. City, Gurugram. State, Haryana.

We ported two mobiles on 30th June from Airtel to Vodafone due to the problem in receiving signals. On the 5th July I checked the payment due to Airtel and I found I had to pay Rs 284.86 and Rs 63 respectively for my and my wife's mobiles. I paid separately for these phones after getting separate OTPs for checking the amounts due. I paid accordingly. However, when I kept on receiving messages for non-payment of Rs 284.86, I approached the Nodal officer NCR for Airtel to see the receipts He informed me that both the amounts had been credited to my wife's account. I sent again the receipts pointing out that the payment clearly reflects separate mobile numbers and they should rectify the mistake and inform the Vodafone company. However, so far I have neither they have rectified the mistake nor acknowledged the three emails sent to me so far with receipts. I request that Airtel should be asked to rectify their mistake and inform Vodafone