Airtel — poor network issue

Address:

Surat, Gujarat

My self pranjal vinodrai patel connected to airtel from july 2017 so company has promise me for better 3g/4g network connection, 15 days after joining this new airtel connection since today i am complaining for poor network and i feet it is a 2g connection so at this stage of speed customer become a mad if work on 2g. And i have repeatedly complaining for this but no solution is given by company and all of sudden on 19th september 2017 they have stopped my outgoing when i enquired about this they force me to pay ur bill amounting 1120 rupees then and then wil start ur outgoing

I am ready to pay this amount and against that i want as certain 3g connectivity permanently (In upper paragraph i have repeatedly complain for this) but customer care officer not ready to take such responsibility as well as he has not transfer to his senior officer for this matter.

Please do needful. My demand is that they provide me better 3g connection i am ready to pay bill and start my outgoing connection as soon as possible and other alternate is give me immediate portability to other company because i am small entrepreneur started my business before 1 year and mobile is my basic need so justify me.

Thanks