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Airtel Complaints & Reviews

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Updated: Sep 8, 2026
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Airtel reviews & complaints page 1357

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S
Shandilya1978
from Dhaka, Bihar
Apr 14, 2017
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Address: Jaipur, Rajasthan, 302012

Mobile no [protected]
Received bill without discount as promised and confirmed through sms. Not at all happy.
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    A
    ansh shukla
    from Bilhaur, Uttar Pradesh
    Apr 14, 2017
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    Plese my no is bloci plss
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      R
      Rajmishra990
      Apr 14, 2017
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      Address: 411014
      Website: Airtel.in

      My mobile number is [protected]. Since last few weeks I didn't made any call or received any call.

      Still Airtel has deducted my balances without any reason.

      It has twice this week when they deducted 100 rupees without any use.

      I have no packs active.
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        D
        deepikakhandelwal
        from New Delhi, Delhi
        Apr 13, 2017
        Resolved
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        Resolved

        Address: New Delhi, Delhi, 110009
        Website: Airtel.in

        To airtel,

        I deepika khandelwal having a recharge for international roaming for thailand of rs.1198/- around 3 pm in afternoon on[protected] after talking to your customer care exexutive and from your online site i have made my transaction via net banking n my transaction id is[protected]. And you have gave some another plan and make me fool of it.. And right now no recharge has been taken off. I am right now pissed off with your services. And see if you and your company not taking the right step. I will sue you for sure.
        Call me my no. Is [protected]

        Thank & regards
        Deepika khandelwal

        [protected]
        May 24, 2017
        Complaint marked as Resolved 
        Airtel customer support has been notified about the posted complaint.
        Verified Support
        Apr 18, 2017
        Airtel Customer Care's response
        Dear Ms. Khandelwal,

        This is with reference to your post, dated 13 April 2017.

        We would like to acknowledge that we are working to address your concern as soon as possible.

        We will connect with you to get additional details, if required, to resolve the concern effectively.

        You can also get in touch with us at [protected]@in.airtel.com

        Regards,
        Rakesh Kumar
        airtel presence (airtel Customer, service team)
        bhartiairtel ltd

        Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

        Twitter - www.twitter.com/airtel_presence
        Facebook - www.facebook.com/bhartiairtelltd
        Verified Support
        Apr 20, 2017
        Airtel Customer Care's response
        Dear Ms. Khandelwal,

        This is with reference to your post dated 13 April 2017 .

        We tried calling you multiple times to get additional details to enable us to address your concern.
        However, there was no response.
        We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

        Regards,
        KarishmaChauhan
        airtel presence (airtel Customer, service team)
        bhartiairtel ltd

        Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

        Twitter - www.twitter.com/airtel_presence
        Facebook - www.facebook.com/bhartiairtelltd
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          S
          S.b. Nagar Dhakad
          from Haridwar, Uttarakhand
          Apr 13, 2017
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          Address: 325214

          Data net speed become very slow after recharge 348 for 28 Gb data
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            S
            Saurabh Verma0012
            from Delhi, Delhi
            Apr 13, 2017
            Resolved
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            Resolved

            Address: New Delhi, Delhi, 110007
            Website: Www.trai.in

            I, my name is saurabh verma and my airtel number is [protected]. From the last few days i noticed since unspecified deduction from my airtel account. There was about 216₹ when i noticed. Onn the next day it's 105 rs which I don't know how it become less because I didn't use a single penny from it. I made some calls but there may not be 105.then I checked last transaction and was surprised that the actual deduction were made to a voice call to a number [protected] which is my alternate mobile number. I dint get the point that how is it possible that I called myself and deducted about 100rs. I checked the call logs on the basis of the results it shows nothing. I explained tge problems thoroughly and also i have faith in airtel. So i am waiting for your fast response and balance can be refunded. Thank you
            May 19, 2017
            Complaint marked as Resolved 
            Airtel customer support has been notified about the posted complaint.
            Verified Support
            Apr 14, 2017
            Airtel Customer Care's response
            Dear Saurabh,

            This is with reference to your post, dated 13 April 2017 .

            We would like to acknowledge that we are working to address your concern as soon as possible.

            We will connect with you to get additional details, if required, to resolve the concern effectively.

            You can also get in touch with us at [protected]@in.airtel.com

            Regards,
            KarishmaChauhan
            airtel presence (airtel Customer, service team)
            bhartiairtel ltd

            Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

            Twitter - www.twitter.com/airtel_presence
            Facebook - www.facebook.com/bhartiairtelltd
            Verified Support
            Apr 17, 2017
            Airtel Customer Care's response
            Dear Saurabh,

            This is with reference to your post dated 13 April 2017.

            We tried calling you multiple times to get additional details to enable us to address your
            concern.

            However, there was no response; we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

            Regards,
            Rakesh Kumar
            airtel presence (airtel Customer service team)
            bharti airtel ltd

            Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

            Twitter - www.twitter.com/airtel_presence
            Facebook - www.facebook.com/bhartiairtelltd
            Verified Support
            Apr 18, 2017
            Airtel Customer Care's response
            Dear Saurabh,

            This is with reference to your post dated 13 April 2017.

            We were waiting to receive your contact details to enable us to address your concern.

            Since we have not heard back from you, we trust your issue has been resolved.

            If you require further information / assistance, please write to us at [protected]@in.airtel.com

            Regards,

            Rakesh Kumar
            airtel presence (airtel Customer, service team)
            bhartiairtel ltd

            Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

            Twitter - www.twitter.com/airtel_presence
            Facebook - www.facebook.com/bhartiairtelltd
            Agree Saurabh... even I don't know how my balance most of times gets deducted with message as data cost deducted..even when I check data balance I have remaining bal with me.. open network but not open on why cost is deducted..
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              S
              santanughosh@1992
              from Delhi, Delhi
              Apr 13, 2017
              Resolved
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              Resolved

              Address: Dhanbad, Jharkhand, 826004

              I have recharged Rs. 251 in the Airtel number of [protected] on 11th April, 2017 with transaction id[protected] which was failed due to a technical issue. I would like to know when will I get the refund? Also, I had recharged in my another number with Rs. 248 in [protected] on 30th March, 2017 which was encountered a failure. Please also inform me the payback status of it. Transaction id is[protected]
              May 22, 2017
              Complaint marked as Resolved 
              Airtel customer support has been notified about the posted complaint.
              Verified Support
              Apr 16, 2017
              Airtel Customer Care's response
              Dear Shantanu,

              This is with reference to your post dated 13 April 2017 .

              We would like to confirm that we have shared the resolution details with you.

              Should you require further information, please feel free to write to us at [protected]@in.airtel.com

              Regards,
              Karishma Chauhan
              airtel presence (airtel Customer, service team)
              bharti airtel ltd

              Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

              Twitter - www.twitter.com/airtel_presence
              Facebook - www.facebook.com/bhartiairtelltd
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                D
                dr selva
                from Morena, Madhya Pradesh
                Apr 13, 2017
                Resolved
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                Resolved

                Address: Chennai, Tamil Nadu, 600102

                I have bought a 4G Hot spot today. my No. is [protected].
                I activated it at 5 pm . Then I was checking a mail and bought a product in Amazon. I received a message saying that I have consumed 3.8 GB data. Its impossible.i have not Its a false calculation bluffing the customer. if you feel that this is true from your side, i like to surrender my card immediately. please reply with possible explanations.
                May 21, 2017
                Complaint marked as Resolved 
                Airtel customer support has been notified about the posted complaint.
                Verified Support
                Apr 14, 2017
                Airtel Customer Care's response
                Dear Customer,

                This is with reference to your post, dated 13 April 2017 .

                We would like to acknowledge that we are working to address your concern as soon as possible.

                We will connect with you to get additional details, if required, to resolve the concern effectively.

                You can also get in touch with us at [protected]@in.airtel.com

                Regards,
                KarishmaChauhan
                airtel presence (airtel Customer, service team)
                bhartiairtel ltd

                Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                Twitter - www.twitter.com/airtel_presence
                Facebook - www.facebook.com/bhartiairtelltd
                Verified Support
                Apr 20, 2017
                Airtel Customer Care's response
                Dear Customer (dr selva ),

                This is with reference to your post dated 14 April 2017 .

                We tried calling you multiple times to get additional details to enable us to address your concern.
                However, there was no response.
                We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

                Regards,
                KarishmaChauhan
                airtel presence (airtel Customer, service team)
                bhartiairtel ltd

                Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                Twitter - www.twitter.com/airtel_presence
                Facebook - www.facebook.com/bhartiairtelltd
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                  L
                  lead bank rajkot
                  from Surat, Gujarat
                  Apr 13, 2017
                  Resolved
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                  Resolved

                  Address: Rajkot, Gujarat

                  We are using this no. Since long. We being a corporate customer namely state bank of india, lead bank, rajkot having a record to pay your bill in time. But any how the bill for nov.2016 was credited to some other similar customer a/c resulting a arrears bill demanded by your company which was denied by us as the same was paid. Due to non payment of the bill our services was bared. Now we have received a demand bill from dec- to march 2017 for which our services were bared. So you are requested to modify the bill as zero.

                  You are requested to do the needful in the matter. If any further bill in this regards comes, we will have no option but to complain / lodge a fir with local police authority and trai as well.
                  State bank of india, lead bank, rajkot.
                  May 21, 2017
                  Complaint marked as Resolved 
                  Airtel customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 20, 2017
                  Airtel Customer Care's response
                  Dear Customer,

                  This is with reference to your post dated 13 April 2017 .

                  We would like to confirm that we have shared the resolution details with you.

                  Should you require further information, please feel free to write to us at [protected]@in.airtel.com

                  Regards,
                  KarishmaChauhan
                  airtel presence (airtel Customer, service team)
                  bhartiairtel ltd

                  Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                  Twitter - www.twitter.com/airtel_presence
                  Facebook - www.facebook.com/bhartiairtelltd
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                    P
                    praveenmohan
                    from Kanchipuram, Tamil Nadu
                    Apr 13, 2017
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                    Address: 380001

                    I am Praveen Tiwari, I have ur airtel using Connection N0. [protected]. My mobile is not send Massage. Sending massage failed. Plz Solve this Problem.
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                      R
                      R.k. Rajesh
                      from Dimapur, Assam
                      Apr 13, 2017
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                      Address: Bhagalpur, Bihar

                      SR. My MOBAIL no [protected].
                      Thish number is postped. Internet speed very sulo 15B/S speed coll 121 no canect
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                        S
                        shikhacnet
                        from Noida, Uttar Pradesh
                        Apr 13, 2017
                        Resolved
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                        Resolved

                        Address: Gautam Buddh Nagar, Uttar Pradesh, 201307
                        Website: www.airtel.in/broadband

                        We have 2 broadband numbers, and on 1 broadband number we requested to enable the static IP. and today its been 14 days but there is no result. we are continuously following them even mailed to nodal officer (nodalofficer.[protected]@in.airtel.com) too. but they even do not bother to call or msg us or not for to resolve this matter.

                        We requested on 31st March for the number 0120-43**474.

                        The executives come here 2 times and tried to enable the static IP but its was totally fake attempt taken by them because both of time. The IP, they were allotted was already running somewhere else. I have been frustrated..

                        I am just writing here after getting tortured mentally and physically. As i have had word with many of their executives or supervises too... but no result!!
                        May 19, 2017
                        Complaint marked as Resolved 
                        Airtel customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 13, 2017
                        Airtel Customer Care's response
                        Dear Shikha,

                        This is with reference to your post, dated 13 April 2017.

                        We would like to acknowledge that we are working to address your concern as soon as possible.

                        We will connect with you to get additional details, if required, to resolve the concern effectively.

                        You can also get in touch with us at [protected]@in.airtel.com

                        Regards,
                        Rakesh Kumar
                        airtel presence (airtel Customer, service team)
                        bharti airtel ltd

                        Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                        Twitter - www.twitter.com/airtel_presence
                        Facebook - www.facebook.com/bhartiairtelltd
                        Apr 13, 2017
                        Updated by shikhacnet
                        We have already had words with many of your executives, supervisors, technical team n all... What you think like we should waste out time to call you many of times... whenever neither of any guy bother to resolve this issue within time.
                        Verified Support
                        Apr 16, 2017
                        Airtel Customer Care's response
                        Dear Shikha,

                        This is with reference to your post dated 13 April 2017 .

                        We would like to confirm that we have shared the resolution details with you.

                        Should you require further information, please feel free to write to us at [protected]@in.airtel.com

                        Regards,
                        Karishma Chauhan
                        airtel presence (airtel Customer, service team)
                        bharti airtel ltd

                        Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                        Twitter - www.twitter.com/airtel_presence
                        Facebook - www.facebook.com/bhartiairtelltd
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                          M
                          Malick Samah
                          Apr 13, 2017
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                          When i was scratching my recharge card some of my numbers got lost please help me some numbers are missing from my credit card
                          0938 **** 5712 88
                          Serial number.[protected]
                          my email account [protected]@gmail.com
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                            R
                            Rahul Vadera
                            from Bengaluru, Karnataka
                            Apr 13, 2017
                            Resolved
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                            Resolved

                            Address: 560002

                            From past 2weeks I am calling to Airtel customer care regarding my problem but Airtel customer care side no one is responding again and again they are cutting my call so I request you please don't cheat the customers and please respond. On 31/March/2017 I have made the recharge of Rs 349 in that unlimited calling free and per day 1GB plan was there I have made that recharge but from 1 April 2017 I have started facing calling and internet issue, so I request to Airtel if the customer is paying something to Airtel than its your responsibility that the customer should not face any of the problem if the customer is paying than please try to provide the satisfaction do not ignore the customer and try to help the customers.
                            Thank you
                            May 18, 2017
                            Complaint marked as Resolved 
                            Airtel customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 13, 2017
                            Airtel Customer Care's response
                            Dear Mr. Vadera,

                            This is with reference to your post, dated 13 April 2017.

                            We would like to acknowledge that we are working to address your concern as soon as possible.

                            We will connect with you to get additional details, if required, to resolve the concern effectively.

                            You can also get in touch with us at [protected]@in.airtel.com

                            Regards,
                            Rakesh Kumar
                            airtel presence (airtel Customer, service team)
                            bharti airtel ltd

                            Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                            Twitter - www.twitter.com/airtel_presence
                            Facebook - www.facebook.com/bhartiairtelltd
                            Verified Support
                            Apr 16, 2017
                            Airtel Customer Care's response
                            Dear Mr. Vadera,

                            This is with reference to your post dated 13 April 2017 .

                            We would like to confirm that we have shared the resolution details with you.

                            Should you require further information, please feel free to write to us at [protected]@in.airtel.com

                            Regards,
                            Karishma Chauhan
                            airtel presence (airtel Customer, service team)
                            bharti airtel ltd

                            Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                            Twitter - www.twitter.com/airtel_presence
                            Facebook - www.facebook.com/bhartiairtelltd
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                              S
                              Sarvesh Abdagire
                              from Mumbai, Maharashtra
                              Apr 13, 2017
                              Resolved
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                              Resolved

                              Address: Thane, Maharashtra, 421302

                              Dear concern,

                              My airtel mobile number is:- [protected]

                              I am sarvesh abdagire from kasheli bhiwandi i have been having network problems at my home which results in call drops, incoming call was not come, voice break and call disconnections while using internet services (3g, 4g, 2g).

                              I put in a continuously complaint with the customer service executive. But he did not give me any response only one sentence i have been hearing you can wait 2 days my network team is working on this issue. After a few days, when the problem was not sorted out, i escalated the matter to my airtel apps my service request number is sr75377658.

                              It has been two months since i have been following up with the problem and the standard five, well-rehearsed sentences that i have been hearing from.

                              1. We are sorry for the inconvenience caused.

                              2. We have forwarded the complaint to the networking team and we are awaiting their feedback.

                              3. Someone would be contacting you soon.

                              4. We cannot do anything till the networking team gets back to us.

                              5. Please let me check the status on your complaint and i will revert to you.

                              6. I will arrange call back for you about this issue.

                              When i asked the who is manage the problem, who is sr. Officer, give me his/her contact details, the answer is "no one after me".

                              Is this the level of service one should expect from a service provider which advertises of "atoot network" ¿india¿s biggest network¿ and boasts of its customer service levels.

                              Regards
                              Sarvesh abdagire
                              Mob:- [protected]
                              May 27, 2017
                              Complaint marked as Resolved 
                              Airtel customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 20, 2017
                              Airtel Customer Care's response
                              Dear Sarvesh,

                              This is with reference to your post, dated 13 April 2017 .

                              We would like to acknowledge that we are working to address your concern as soon as possible.

                              We will connect with you to get additional details, if required, to resolve the concern effectively.

                              You can also get in touch with us at [protected]@in.airtel.com

                              Regards,
                              Karishma Chauhan
                              airtel presence (airtel Customer, service team)
                              bharti airtel ltd

                              Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                              Twitter - www.twitter.com/airtel_presence
                              Facebook - www.facebook.com/bhartiairtelltd
                              Verified Support
                              Apr 24, 2017
                              Airtel Customer Care's response
                              Dear Sarvesh,

                              This is with reference to your post dated 13 April 2017.

                              We would like to confirm that we have shared the resolution details with you.

                              Should you require further information, please feel free to write to us at [protected]@in.airtel.com

                              Regards,
                              Rakesh Kumar
                              airtel presence (airtel Customer, service team)
                              bhartiairtel ltd

                              Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                              Twitter - www.twitter.com/airtel_presence
                              Facebook - www.facebook.com/bhartiairtelltd
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                                S
                                Sarvesh Abdagire
                                from Mumbai, Maharashtra
                                Apr 13, 2017
                                Resolved
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                                Resolved

                                Address: Thane, Maharashtra, 421302

                                Dear concern,

                                My airtel mobile number is:- [protected]

                                I am sarvesh abdagire from kasheli bhiwandi i have been having network problems at my home which results in call drops, incoming call was not come, voice break and call disconnections while using internet services (3g, 4g, 2g).

                                I put in a continuously complaint with the customer service executive. But he did not give me any response only one sentence i have been hearing you can wait 2 days my network team is working on this issue. After a few days, when the problem was not sorted out, i escalated the matter to my airtel apps my service request number is 75377658.

                                It has been two months since i have been following up with the problem and the standard five, well-rehearsed sentences that i have been hearing from.

                                1. We are sorry for the inconvenience caused.
                                2. We have forwarded the complaint to the networking team and we are awaiting their feedback.
                                3. Someone would be contacting you soon.
                                4. We cannot do anything till the networking team gets back to us.
                                5. Please let me check the status on your complaint and i will revert to you.
                                6. I will arrange call back for you about this issue.

                                When i asked the who is manage the problem, who is sr. Officer, give me his/her contact details, the answer is "no one after me".

                                Is this the level of service one should expect from a service provider which advertises of "atoot network" ¿india¿s biggest network¿ and boasts of its customer service levels.

                                Regards
                                Sarvesh abdagire
                                Mob:- [protected]
                                May 19, 2017
                                Complaint marked as Resolved 
                                Airtel customer support has been notified about the posted complaint.
                                Apr 13, 2017
                                Updated by Sarvesh Abdagire
                                Then what time he will resolve the issue.
                                Verified Support
                                Apr 13, 2017
                                Airtel Customer Care's response
                                Dear Mr. Abdagire,

                                This is with reference to your post, dated 13 April 2017.

                                We would like to acknowledge that we are working to address your concern as soon as possible.

                                We will connect with you to get additional details, if required, to resolve the concern effectively.

                                You can also get in touch with us at [protected]@in.airtel.com

                                Regards,
                                Rakesh Kumar
                                airtel presence (airtel Customer, service team)
                                bharti airtel ltd

                                Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                                Twitter - www.twitter.com/airtel_presence
                                Facebook - www.facebook.com/bhartiairtelltd
                                Verified Support
                                Apr 17, 2017
                                Airtel Customer Care's response
                                Dear Mr. Abdagire,

                                This is with reference to your post dated 13 April 2017.

                                We tried calling you multiple times to get additional details to enable us to address your
                                concern.

                                However, there was no response; we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

                                Regards,
                                Rakesh Kumar
                                airtel presence (airtel Customer service team)
                                bharti airtel ltd

                                Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                                Twitter - www.twitter.com/airtel_presence
                                Facebook - www.facebook.com/bhartiairtelltd
                                Verified Support
                                Apr 18, 2017
                                Airtel Customer Care's response
                                Dear Mr. Abdagire,

                                This is with reference to your post dated 13 April 2017.

                                We were waiting to receive your contact details to enable us to address your concern.

                                Since we have not heard back from you, we trust your issue has been resolved.

                                If you require further information / assistance, please write to us at [protected]@in.airtel.com

                                Regards,

                                Rakesh Kumar
                                airtel presence (airtel Customer, service team)
                                bhartiairtel ltd

                                Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                                Twitter - www.twitter.com/airtel_presence
                                Facebook - www.facebook.com/bhartiairtelltd
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                                  Umang Kalra
                                  from Lucknow, Uttar Pradesh
                                  Apr 13, 2017
                                  Resolved
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                                  Resolved

                                  Address: Lucknow, Uttar Pradesh, 226012
                                  Website: www.airtel.in/broadband

                                  This is in reference to fake data usage projected by airtel broadband. 2 months back i got Airtel Broadband installed. Earlier i had a Reliance Connection. The plan in both networks was 30GB. To my surprise, the reliance data usage didnt exhaust ever during my 2 years with them. On the other hand, the 30 GB provided by airtel ends in 10-12 days. Also, my usage has also reduced since i have got this installed but still its getting over in such less time. Help me find a solution for the same and not fool customers to but smartbytes.
                                  May 21, 2017
                                  Complaint marked as Resolved 
                                  Airtel customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 18, 2017
                                  Airtel Customer Care's response
                                  Dear Mr. Kalra,

                                  This is a human error. Kindly read the date as 13 April 2017 in place of 3 April 2017.

                                  However your issue has been resolved.

                                  Should you require further information, please feel free to write to us at [protected]@in.airtel.com

                                  Regards,
                                  Rakesh Kumar
                                  airtel presence (airtel Customer, service team)
                                  bhartiairtel ltd

                                  Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                                  Twitter - www.twitter.com/airtel_presence
                                  Facebook - www.facebook.com/bhartiairtelltd
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                                    P
                                    pujarini Tripathy
                                    from Bengaluru, Karnataka
                                    Apr 13, 2017
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                                    Address: 560037

                                    Hi,

                                    I did recharge in my no. I. E [protected]. When i did 1st time recharge after payment it has been shown message recharge was unsuccessful. So again i did recharge 2nd time but after payment shown the same message. But after 10 mins i got message amount deducted from my account 2 times.

                                    Kindly do the needful.
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                                      A
                                      aneeshjain
                                      from Delhi, Delhi
                                      Apr 13, 2017
                                      Resolved
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                                      Resolved

                                      Address: New Delhi, Delhi, 110052

                                      I was fooled by Airtel. I recently travelled to Singapore and got an international plan activated for the whole length of my stay. They said it will work there and will cover my expenses (and as the executive said during booking, in Malaysia as well).

                                      Below is a summary of how they overcharged me:

                                      1. My credit limit of Airtel account is 14, 000 but I got a bill for 37158 in a single month (proof attached).

                                      2. They did not tell me I will have to pay 1200 per entry to Singapore even within the time period of the plan. When I travelled back from Malaysia to Singapore, they charged me 1200 again and again. They just told me I have Singapore's plan activated for full 10 days of my stay.

                                      3. Even after getting a Singapore unlimited plan pre-activated before travel, they charged me Rs. 750/MB because they told me I should have selected a specific network "Syntel" while using phone in Singapore. They did not tell me that earlier.

                                      4. Their customer service representative told me 99% it will work in Malaysia also but they charged me 750 rupees per MB of internet usage even if I had that plan activated and similarly for call.
                                      May 25, 2017
                                      Complaint marked as Resolved 
                                      Airtel customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 18, 2017
                                      Airtel Customer Care's response
                                      Dear Aneeshjain,

                                      This is with reference to your post dated 13 April 2017.

                                      We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

                                      You can also get in touch with us at [protected]@in.airtel.com

                                      Regards,
                                      Rakesh Kumar
                                      airtel presence (airtel Customer, service team)
                                      bhartiairtel ltd

                                      Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                                      Twitter - www.twitter.com/airtel_presence
                                      Facebook - www.facebook.com/bhartiairtelltd
                                      Verified Support
                                      Apr 24, 2017
                                      Airtel Customer Care's response
                                      Dear Mr. Jain,

                                      This is with reference to your post dated 13 April 2017.

                                      We would like to confirm that we have shared the resolution details with you.

                                      Should you require further information, please feel free to write to us at [protected]@in.airtel.com

                                      Regards,
                                      Rakesh Kumar
                                      airtel presence (airtel Customer, service team)
                                      bhartiairtel ltd

                                      Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                                      Twitter - www.twitter.com/airtel_presence
                                      Facebook - www.facebook.com/bhartiairtelltd
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                                        samsonranadhir
                                        from Hyderabad, Telangana
                                        Apr 13, 2017
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                                        Address: Rangareddy, Andhra Pradesh, 500018

                                        Cannot able to contact airtel customer care.
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