Airtel Complaints & Reviews

Data net speed become very slow after recharge 348 for 28 Gb data

I, my name is saurabh verma and my airtel number is [protected]. From the last few days i noticed since unspecified deduction from my airtel account. There was about 216₹ when i noticed. Onn the next day it's 105 rs which I don't know how it become less because I didn't use a single penny from it. I made some calls but there may not be 105.then I checked last transaction and was surprised that the actual deduction were made to a voice call to a number [protected] which is my alternate mobile number. I dint get the point that how is it possible that I called myself and deducted about 100rs. I checked the call logs on the basis of the results it shows nothing. I explained tge problems thoroughly and also i have faith in airtel. So i am waiting for your fast response and balance can be refunded. Thank you

I have recharged Rs. 251 in the Airtel number of [protected] on 11th April, 2017 with transaction id[protected] which was failed due to a technical issue. I would like to know when will I get the refund? Also, I had recharged in my another number with Rs. 248 in [protected] on 30th March, 2017 which was encountered a failure. Please also inform me the payback status of it. Transaction id is[protected]

I have bought a 4G Hot spot today. my No. is [protected].
I activated it at 5 pm . Then I was checking a mail and bought a product in Amazon. I received a message saying that I have consumed 3.8 GB data. Its impossible.i have not Its a false calculation bluffing the customer. if you feel that this is true from your side, i like to surrender my card immediately. please reply with possible explanations.

We are using this no. Since long. We being a corporate customer namely state bank of india, lead bank, rajkot having a record to pay your bill in time. But any how the bill for nov.2016 was credited to some other similar customer a/c resulting a arrears bill demanded by your company which was denied by us as the same was paid. Due to non payment of the bill our services was bared. Now we have received a demand bill from dec- to march 2017 for which our services were bared. So you are requested to modify the bill as zero.

You are requested to do the needful in the matter. If any further bill in this regards comes, we will have no option but to complain / lodge a fir with local police authority and trai as well.
State bank of india, lead bank, rajkot.

I am Praveen Tiwari, I have ur airtel using Connection N0. [protected]. My mobile is not send Massage. Sending massage failed. Plz Solve this Problem.

SR. My MOBAIL no [protected].
Thish number is postped. Internet speed very sulo 15B/S speed coll 121 no canect

We have 2 broadband numbers, and on 1 broadband number we requested to enable the static IP. and today its been 14 days but there is no result. we are continuously following them even mailed to nodal officer (nodalofficer.[protected]@in.airtel.com) too. but they even do not bother to call or msg us or not for to resolve this matter.

We requested on 31st March for the number 0120-43**474.

The executives come here 2 times and tried to enable the static IP but its was totally fake attempt taken by them because both of time. The IP, they were allotted was already running somewhere else. I have been frustrated..

I am just writing here after getting tortured mentally and physically. As i have had word with many of their executives or supervises too... but no result!!

When i was scratching my recharge card some of my numbers got lost please help me some numbers are missing from my credit card
0938 **** 5712 88
Serial number.[protected]
my email account [protected]@gmail.com

From past 2weeks I am calling to Airtel customer care regarding my problem but Airtel customer care side no one is responding again and again they are cutting my call so I request you please don't cheat the customers and please respond. On 31/March/2017 I have made the recharge of Rs 349 in that unlimited calling free and per day 1GB plan was there I have made that recharge but from 1 April 2017 I have started facing calling and internet issue, so I request to Airtel if the customer is paying something to Airtel than its your responsibility that the customer should not face any of the problem if the customer is paying than please try to provide the satisfaction do not ignore the customer and try to help the customers.
Thank you

Dear concern,

My airtel mobile number is:- [protected]

I am sarvesh abdagire from kasheli bhiwandi i have been having network problems at my home which results in call drops, incoming call was not come, voice break and call disconnections while using internet services (3g, 4g, 2g).

I put in a continuously complaint with the customer service executive. But he did not give me any response only one sentence i have been hearing you can wait 2 days my network team is working on this issue. After a few days, when the problem was not sorted out, i escalated the matter to my airtel apps my service request number is sr75377658.

It has been two months since i have been following up with the problem and the standard five, well-rehearsed sentences that i have been hearing from.

1. We are sorry for the inconvenience caused.

2. We have forwarded the complaint to the networking team and we are awaiting their feedback.

3. Someone would be contacting you soon.

4. We cannot do anything till the networking team gets back to us.

5. Please let me check the status on your complaint and i will revert to you.

6. I will arrange call back for you about this issue.

When i asked the who is manage the problem, who is sr. Officer, give me his/her contact details, the answer is "no one after me".

Is this the level of service one should expect from a service provider which advertises of "atoot network" ¿india¿s biggest network¿ and boasts of its customer service levels.

Regards
Sarvesh abdagire
Mob:- [protected]

Dear concern,

My airtel mobile number is:- [protected]

I am sarvesh abdagire from kasheli bhiwandi i have been having network problems at my home which results in call drops, incoming call was not come, voice break and call disconnections while using internet services (3g, 4g, 2g).

I put in a continuously complaint with the customer service executive. But he did not give me any response only one sentence i have been hearing you can wait 2 days my network team is working on this issue. After a few days, when the problem was not sorted out, i escalated the matter to my airtel apps my service request number is 75377658.

It has been two months since i have been following up with the problem and the standard five, well-rehearsed sentences that i have been hearing from.

1. We are sorry for the inconvenience caused.
2. We have forwarded the complaint to the networking team and we are awaiting their feedback.
3. Someone would be contacting you soon.
4. We cannot do anything till the networking team gets back to us.
5. Please let me check the status on your complaint and i will revert to you.
6. I will arrange call back for you about this issue.

When i asked the who is manage the problem, who is sr. Officer, give me his/her contact details, the answer is "no one after me".

Is this the level of service one should expect from a service provider which advertises of "atoot network" ¿india¿s biggest network¿ and boasts of its customer service levels.

Regards
Sarvesh abdagire
Mob:- [protected]

This is in reference to fake data usage projected by airtel broadband. 2 months back i got Airtel Broadband installed. Earlier i had a Reliance Connection. The plan in both networks was 30GB. To my surprise, the reliance data usage didnt exhaust ever during my 2 years with them. On the other hand, the 30 GB provided by airtel ends in 10-12 days. Also, my usage has also reduced since i have got this installed but still its getting over in such less time. Help me find a solution for the same and not fool customers to but smartbytes.

Hi,

I did recharge in my no. I. E [protected]. When i did 1st time recharge after payment it has been shown message recharge was unsuccessful. So again i did recharge 2nd time but after payment shown the same message. But after 10 mins i got message amount deducted from my account 2 times.

Kindly do the needful.

I was fooled by Airtel. I recently travelled to Singapore and got an international plan activated for the whole length of my stay. They said it will work there and will cover my expenses (and as the executive said during booking, in Malaysia as well).

Below is a summary of how they overcharged me:

1. My credit limit of Airtel account is 14, 000 but I got a bill for 37158 in a single month (proof attached).

2. They did not tell me I will have to pay 1200 per entry to Singapore even within the time period of the plan. When I travelled back from Malaysia to Singapore, they charged me 1200 again and again. They just told me I have Singapore's plan activated for full 10 days of my stay.

3. Even after getting a Singapore unlimited plan pre-activated before travel, they charged me Rs. 750/MB because they told me I should have selected a specific network "Syntel" while using phone in Singapore. They did not tell me that earlier.

4. Their customer service representative told me 99% it will work in Malaysia also but they charged me 750 rupees per MB of internet usage even if I had that plan activated and similarly for call.

Cannot able to contact airtel customer care.

Hi, i am using Airtel Broadband at my office. In the month of March, 2017 there was an excessive data usage at my office in last 5 days. When i tried to check the historical data there was no records available . After calling Airtel helpline..they could also not provide historical data as they were facing system issues.

Account number - [protected].
My contact no - Sheena Arora - [protected]

I have sent a lot of mails to Airtel but this is the reply i get -

"Basis your email, please be informed that your issue regarding the data usage has been attended and resolved.

Further, we have validated the account and found there is no fault from our end. Also regarding Data usage, I would like to inform you that as per our investigation we have found that the usage and changes reflecting on your account are valid and correct."

I am sure if their is such a surge in usage there must be some issue at my end... but all i require is the details of the usage. I believe as a consumer it is my right to know and get the details, however i am not getting any answer from the team. Looking for a solution Thanks

I had given an application for broadband connection TBLR 7309111. Their agent Mr. Khan mobile no. [protected] promised while taking the application that the connection will be provided by 48 hours. Till date the connection is not provided to me and the agent or the technical manager Sharan Kumar mobile [protected] are not attending the mobile calls and giving false promises. No technical personnel has come to my flat and the connection is not allotted till date.

Reference Number 80953400:

I have shifted to new location and raised a request to shift this connection to the new location. The request was made on 06/04/2017 @ 22:36 with the customer care and I was ensured that the shifting would be done once the feasibility will be checked with in 3~5 working days.
Received message on 07/04/2017 @ 03:09 am that the new address is feasible for shifting of my airtel connection.
I have not received any response from Airtel even after contacting customer care again and again. Yesterday I was ensured by the customer care that they would arrange the call back within two hours but waited for the whole day and no one called me.
I am really very disappointed with the type of service provided by Airtel moreover when I have other even far better options available.
Either I get the connection done today without fail or will go for surrender of this connection.
Thanks

I activated a data plan of Rs.345 (1GB data daily for a month and unlimited calls) on 8th April, but on 13th April I didn't got my 1GB.
This is not happening for the first time. I have activated this plan 3 times (once every month)but I haven't completed a month with 28GB. Please help. Even my airtel app is showing that there is no plan activated.