Airtel — Complaint Regarding Poor Customer Service and Delay in Fiber Connection Disconnection

I would like to formally raise a complaint regarding the extremely poor customer service I experienced with Airtel Fiber.

When I initially contacted customer care to inquire about disconnecting my fiber connection, I was informed that whenever I wished to discontinue the service, I could simply call customer care and the disconnection would be processed within 5 minutes.

However, when I called again two days later to request the disconnection, my experience was completely different. I was kept on hold for nearly 2 hours. During the call, I was instructed to clear my outstanding bill before the disconnection could be processed. I immediately paid the outstanding amount as requested.

Despite making the payment, I was then told to call back after one hour to complete the disconnection process. To make matters worse, the call got disconnected twice, and each time I called back, a new agent answered and I had to explain the entire issue from the beginning.

This level of service is highly disappointing and unacceptable. Customers should not be subjected to such unnecessary delays, repeated explanations, and inconsistent information. It appears that customers are being deliberately inconvenienced when requesting service disconnection.

I request Airtel to:

Process my disconnection request immediately.
Investigate the poor handling of my case.
Take appropriate measures to improve customer support and ensure that customers receive accurate information.

Based on my experience, I am extremely dissatisfied with Airtel Fiber's customer service and would not recommend the service to others unless significant improvements are made.