[Resolved]  Airtel — Prepaid to postpaid transfer case

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

When my prepaid to postpaid transferred will be done can I know this.
I have sent many mails
If I doesn't get a response on my no then i am going to file a case against the Airtel and the retailer and the sales man who came to my house.


Sales man name Sarvesh
Mob no.[protected].

Manager name Deepak from Delhi
Mob no.([protected]), , ([protected]).


I have called to customer care for prepaid to post paid transfer of my no.[protected] they told me that sales man will go from Okhla and they will take your documents and it will be transferred to post paid. Two person came to my house they take the money 250 rs and my Aadar I'd and photo on Friday, 26 Feb 2016 and they told me that your no will be transferred to postpaid till tomorrow but my no didn't transferred to postpaid And they gave me a SIM CARD and SIM CARD NO.[protected].They told that deepak is from main head office which is in Okhla.

When I calling to them they were not receiving my call and they were talking to others.

Sales man name --- Sarvesh.
Mobile No. [protected]
Mgr Name ---- Deepek
Mobile No. [protected]

My alternate No.[protected].

What I can think Airtel is a fraud company that from that side salesman is coming and not doing his work.

I hope that I will get the response soon.
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Jan 1, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Mar 21, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post, dated 3 March 2016.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Complaint comments 

Comments

Dear Mr. Ishu,

This is with reference to your post, dated 3 March 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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