Airtel — Purchased Airtel broadband plan online but no signs of it yet. REF 12086999 COMPLAINT

Address:

New Delhi, Delhi

Hi Now after continuous follow-ups and unnecessary calls, I realized that airtel is not what it is used to be. Known for its amazing service & complete customer satisfaction, now it is only a local company with uneducated staff and not at all customer friendly with zero service. I purchased a broadband plan on 2nd feb and paid rs 1000 online and it has been a week but there is no sign of broadband at all & totally pissed off talking to staff who have no idea of airtel broadband. A person came to collect documents but he has no idea why and what documents are required. Moreover he don't have his airtel identity card and made excuse that he left his card at home. I can't handover my documents to a unidentified person. Could you please let me know how can I proceed on this as even ESCALATIONS team is not doing anything. Thanks