[Resolved]  Airtel — Regarding airtel money wallet [protected]

Address:

Gurgaon, Haryana

This is what you people are doing. LOOKING FORWARD FOR POSITIVE REPLY AND RESOLUTION. Sent: Tuesday, July 21, 2015 4:33 PM To: 121 Money Subject: Identity proof Anil singh Hi Team, Hereby is the Address proof attached for unblocking the Airtel money account on [protected]. I loaded Rs. 5000/- amount to my airtel money account on 15july2015 at 10.00AM, with the HDFC credit card ending with ************7940 in the name of Sourabh Kumar Jadia. After 48hours, when i tried to transfer that amount to Bank Account number ending with ********5091, it showed that your airtel money account has been Blocked, kindly contact customer care. But to my surprise I had a terrible encounter with the support Team. I was talking to Ms. Meena, full of attitude and arrogance, who did not have any time to attend and explain or understand the issue and hence generated the wrong complaint against it, with reference number 37442883 on 19/7/2015 11.15AM and later on got a new reference number 37473485 this morning after explaining the same concern to some other lady. I contacted the team again and the same thing was repeated by Ms. Puja, when asked to transfer the call to the senior, asked to wait for almost 20-25 minutes and hence contacted with Mr.Mangesh, who told me to drop a mail to you people with a photo Id proof. Seeking for help from you guys as my amount has got stuck in that account, Kindly look into this and revert asap. Thanks Anil Rawat On Tue, Jul 21, 2015 at 7:29 PM, 121 Money wrote: Dear Mr. Rawat, Greetings from airtel! This is with reference to your e-mail dated 21st July 2015, regarding issue related to debit freeze on your airtel money account [protected] through which you were not able to make any transaction. At outset, we regret for the inconvenience caused. We would like to inform you that we are in process to get the concern resolved and shall update you on the same by 23-July-15, 20:42 PM. Reference number for your concern is 37473485. If you have any further queries/concerns, please contact us at [protected]@airtelmoney.in . We will make every effort to revert with a resolution as soon as possible. Note:- we would like to inform you that please do not entertain any call claiming for incentive, offer and bonus point or directing you to initiate transaction for availing the benefits. airtel Money does not run any such activity over call. Best Regards, Sristy Pandey Service Specialist Airtel M Commerce Services Limited