Airtel — Rude and inappropriate behaviour by Mr Srinivasa , Address verification official

Address:

Bangalore, Karnataka

Kindly be informed that Mr. Srinivasa, from Airtel Mob no [protected], gave me a call at about 1730h and said he is coming for address verification checks. This was for the 4G post paid data card that I had applied for. He came and asked my name. I said my name is Jasmini Chandran. He asked my job which I said. No of years of service. Then he asked me to sign on a form. The form had rows where it was mentioned that dongle provided etc. I told him that I have not received the dongle yet which was the fact. (Ms Kanthi Shetty, manager from Airtel Office had spoken to me and told me about the 4G plan. Mr Pranesh visited my house 2 days back, however he had not given me the dongle yet). I signed one form and gave Mr Srinivasa. He gave me another form and asked me to sign it. while I was reading the form, he suddenly pulled the form out of my hand and crumpled it. He also crumpled the other form that I signed. He started yelling at me at my apartment complex. He said I asked you to sign. Why are you not signing. I was shocked at the behavior. I have not witnessed such harassment from any official so far. I gave him all details he asked for. Iam an Air Force Officer with 19 years of service in defence and outside. I told him this is very shocking .He cannot shout at a customer. He shouted at me that he will stop my connection. If Airtel has such employees, it is very bad for the company. I will request you to look into this on top priority and deal with Mr Srinivasa for the harassment that he has rendered visiting my apartment. Regards Jasmini Chandran [protected]