Airtel — service cancelled without verbal intimation

Address:Darjeeling, West Bengal

This is to bring to your notice that, my phone services were cancelled without verbal intimation or reason for disconnection.I have not been using your services since second week of March. This month someone called on my alternate no for overdue amount. Same could have been done before disconnecting the services. Till date all bills have been cleared on time, there is no problem with respect to intention of payment but a customer should know what is happening. Last bill paid was in the month of March for the services used. Please clarify the reason for the amount that is pending on the account, which does not seem correct, post which I would want to discontinue the services. You can write me back on my email id: [protected]@yahoo.co.in or call me on [protected]
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Dear Minie,

This is with reference to your post dated 12 June 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com


Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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