[Resolved] Airtel — Twice Charged for the same issue

baanke

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

1) i have raised the complain for "Setup box not working" on 13th july 2014 and customercare told me they replace the setup box and i have to pay only Rs. 150 INR.

2) Setup box replaced by the authorised Airtel engineer on 14th july 2014 in evening and he told me to recharge Rs. 400 INR as a setup box charges and then only you can get the service activated in new setup box.

3) I have recharge with Rs. 400 INR and waiting for the service by the time within 10 minutes the setup box switched off due to some kind of short circuit inside the box.

4) I have Immediate complain for the same and asked for help to the customer care and they asking for charges again for the same which was not even resolved and i am paying double for the same...

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Jan 3, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2014

Airtel Customer Care's response Dear Customer (baanke)

This is with reference to your post dated 15 July 2014. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
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