[Resolved] Airtel — Unauthorized demand of bill payment

ekta0709

from Pune, Maharashtra

Address:

560008

I have been using airtel mobile postpaid service since 5 years now. We have been paying our bills on time however this time they deactivated my mobile services on the grounds that there was an outstanding of Rs 2054/- on my mobile

I have bill statements to prove that all my bills have been paid and on time and yet there people are demanding that I should make immediate payment of Rs 1150/- to restore the services when the statements sent by them on monthly basis reflect that all the bills have been paid and the payments have been received and there is no outstanding what so ever

Very very disappointed and disgusted with this kind of behaviour, Even after writing/complaining to the customer care several times, no action has been taken so far

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Jan 4, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2016

Airtel Customer Care's response Dear Ekta,

This is with reference to your post dated 3 March 2016.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Comments

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Ekta,

This is with reference to your post dated 3 March 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd