Airvistara — Cancellation of ticket

Address:	Gurgaon, Haryana, 122003
Website:	airvistara

On 6th October I have inadvertently booked ticket for my family for the sector Kochi - Mumbai, without realizing that they have already booked the ticket through travel agency for the same Flight (Vistara UK996 ). When my wife got the SMS regarding the new booking she immediately informed me about the previous booking then I contacted the customer relation number and informed them about the mistake and requested for remedial action and they asked me to cancel the ticket and accordingly I have cancelled the ticket (all this happened just within 2 Hours after the new booking). Unfortunately Vistara forfeited the entire base fair along with a cancellation fee of Rs. 118 (Rs.5802 out of the total amount of Rs.6900). As per Vistara rules if a passenger cancell the ticket with in 24 hours after the booking there is no penalties and charges.