Ajio — ajio account blocked

Few days back I was having issues with my Ajio Account as whenever I tried adding items my card was not visible and a message "Sorry you can't place a new order appeared"

Now I looked up for solutions for this problem on the net and someone suggested that I should PERMANENTLY DELETE MY account and make a fresh new one with my same email and phone hence I sent a mail to the Ajio team for the same.

However after sending the first mail My account was perfectly functional until yesterday (30th May 2024) it was COMPLETELY BLOCKED and I was not able to login.
I mailed the customer care regarding this and they replied stating "Your account is locked due to high amount of returns"
If you wish to create a new account use a new email and phone number.

Now how can I use my Ajio if I don't have another number. Am I expected to Buy a new number and make any new Email JUST FOR AJIO's Account ?

Therefore I sent 2-3 mails to the Ajio customer care that either they RESTORE/UNLOCK my account OR Delete it Completely SO I CAN USE THE SAME NUMBER AND EMAIL FOR MAKING A NEW ACCOUNT.

But the Ajio team gave somewhat similar replies without a solution.
Now if they can Block/Lock an account then why can't they Unblock it ?
How can they stop an individual from using A website/app for stupid reasons.
This is against consumer's rights.

I suggest that my Account is restored back to me and I am able to use Ajio with the Same Number and Email as How can one use a new one of these.