AJIO Complaints & Reviews

Hi,

I ordered a dress from online platform Ajio. Since the dress was smaller I requested for exchange for larger size within the exchange period however the exchange request was cancelled by Ajio and I was sent an email stating refund will be processed within 28th June but till date no refund has been processed.

Order ID EX[protected]
Order placed on Mon, 17 Jun, 2024

Email from Ajio

We are sorry that we had to cancel the item(s) in your AJIO order due to unavoidable circumstances at our dispatch centre.

We will initiate a refund amount to your source account. The amount will reflect in your account by Fri, 28 Jun, 2024.

Order number : FN[protected]

I am trying to raise the return request from past one week for this order but the request was not being processed due to some technical issue on their website/app.

Now they are saying that the return window is closed which is not at all acceptable.

I want to return the product as it did not fit me well.

I am writing to bring to your immediate attention an issue with my recent order (Order# FN[protected] According to your tracking system, Delivery partner Xpressbees

Tracking ID [protected] the order has been marked as delivered on 22th june However, I have not received the package.containing 9 items

Details of the order are as follows:

Order Number: Order# FN[protected]
Items Ordered :9 Delivered items only ONE(video & photo attached) which I have submitted with proofs.
Your delivery partner confirmed that only one item was delivered out of nine written on the bill. If the items cannot be located/resolved, I expect full refund or replacement of the items which were not delivered to be arranged promptly.
I have already made complaints to the customer service team and they are saying that we will arrange a call back from our Supervisor which they never did but in the app it shows resolved, I may add that I have written 9 Mails but no response from the team about the missing products.
I would request to thorough investigate the whole matter as 9 items can't fit in this kind of packaging.

I will be constrained to take further legal course of action if issue is not resolved.

I ordered a 2 piece suit set from Ajio...but the size and colour were not as similar as the images shown by them...so i returned it..the delivery boy picked the product...next day..i got a text from Ajio...that your return has been cancelled...the delivery boy and return the product to me...when i checked there was a different suit in the box...from what i ordered and returned...i told the delivery boy about it...but the delivery boy declined to take it back...so i again generated a return ordered...but i was informed again by Ajio that my return request has been declined...then i called them...they ensured me that my problem will be solved...i again created a return order as they said...with the images of the wrong order which was shipped to me...and again the next day my return order...got declined by them...i again called and this time...they replied that they cant do anything in this...nothing can be done...as there was a enquiry they did...and they declined it from above...so now nothing can be done...it is frustrating...how these guys...fool u...and do all these [censored] things...and scam their own customers...

I am writing to formally lodge a complaint regarding a significant issue I have encountered with my recent orders with AJIO, as well as the concerning lack of response from your customer service department.

Approximately 22 days ago, I placed an order with Ajio for Cosrx - Advanced Snail 92 All In One Cream | 100.0 ml worth ₹849.07. Regrettably, the wrong items received were Beardo Hair Color. Again, I received product with no tag on it and when I return the product delivery person denied accepting it as there is no tag, then again, I connected with the AJIO team they guide me again to send email to the complaint email. Same as the pervious order I didn't receive any response yet and worth of the item is ₹340.00. One more order delivered to me again with wrong item and the worth of the item is ₹718.43. Since then, I have made multiple attempts to contact AJIO customer service team via email, but have received no response whatsoever.

Additionally, during recent phone calls with AJIO executives, I was informed that they were unable to assist further as my issue could only be addressed by the complaint department. To my dismay, I was told there is no internal communication channel between customer service and the complaint department, exacerbating the problem and leaving me in a frustrating predicament.

Given the seriousness of this matter and the substantial amount of money involved, I kindly request an immediate resolution.

I am seeking confirmation of the initiation of the refund process for the faulty items.

Please treat this complaint with urgency, as the lack of communication and delay in refunding my money are both unacceptable.

Thank you for your attention to this matter. I look forward to your prompt response and the swift resolution of this issue.

Sincerely,
Vandana K.

I recently purchased a t shirt from them and it had poor quality. It takes around 10 days to arrive and when it arrived, the packaging was torn. It was my first experience with AJIO and really get disappointed.

I bought a TUMI Duffel bag of Rs 15, 000. When i opened the parcel, it was empty. The outside package was NOT tampered but the ajio luxe box was open. Obviously it is the fault of the company and not the courier delivery.
They are not refunding my Rs 15, 000....

I am writing to express my deep dissatisfaction with the recent experience I had with my order (Order ID: F[protected]) placed using the mobile number [protected].

Initially, I ordered a pair of black and white Superdry shoes (UK size 11) which was canceled on the last day of delivery without any appropriate reason provided. This was already quite disappointing.

Following this, I ordered a pair of retro Superdry shoes (white) which took 7 days to arrive. However, the frustration did not end there. Upon receiving the order, I found that the shoes were in a terrible condition – dirty, out of shape, and without a box. This is completely unacceptable.

To make matters worse, despite ordering UK size 11, I received UK size 7 shoes. This level of service is shocking and far below the standards I expected from Ajio. Adding to my frustration, the delivery agent charged me INR 3300 instead of the actual order amount of INR 3128.

Moreover, I have been trying to reach your customer service for over 2 hours without any response, which is incredibly frustrating.

Given these circumstances, I demand the following:

Immediate replacement of the shoes with the correct size (UK 11) in pristine condition.
A refund of the excess amount charged (INR 172).
Compensation for the inconvenience caused, preferably in the form of a promotional code for future purchases.
If these issues are not resolved promptly, I will have no choice but to escalate this matter further.

I hope to hear from you soon with a resolution to this matter.

Sincerely,
aditya

I placed an order using net banking . but after the net banking transaction was completed. got the message that the transaction failed and if any amount was deducted it would be returned after 5-7 days
tried customer care but we cannot contact customer care as no contact number displayed on website

Few days back I was having issues with my Ajio Account as whenever I tried adding items my card was not visible and a message "Sorry you can't place a new order appeared"

Now I looked up for solutions for this problem on the net and someone suggested that I should PERMANENTLY DELETE MY account and make a fresh new one with my same email and phone hence I sent a mail to the Ajio team for the same.

However after...

I ordered a pair of shoes for ajio first Then the size did not come right, then after rechecking, ordered it again but again the wrong product came. When I made the return, the money was not credited to my pnb bank account but it shows in the app that the money has come into the account
Mark as unresolved issue

Refund not initiated even after products were picked - COM[protected]

Even after atleast 50 email follow ups and 20 calls to Ajio, my above complaint is not resolved. It was raised by me on 7th JUne.

Courier guy took products from me, when he was only supposed to pick only 3 items.
The excess 3 products that courier guy took along with him, were never refunded by AJIO. Now it has been a month almost and after continuous follow ups, AJIO is not refunding my amount or product. my case is Ajio product 3pc shose are picked delivery courier from my house in excess products picked please solve this I have shared all photo copy of shose and order no of picked which through.NOT RECEIVED MISSING PRODUCT @3PC SHOSE Please call [protected] : Exces products pick up 3pc addidas shoes 6mm in two order id (FN[protected], [protected], FN[protected] and FN[protected])

I have ordered 2 shirts from Ajio Order Number: FN[protected]
and received the wrong product against the same.
Ajio is denying for refund or delivering the correct product.

I have ordered the "Cantabil Mens Shirts" and received the Cantabil girls Nikker.

Request you to please help me to get the refund amount of 1768/-.

I ordered the Buda jeans joggers from AJio on May 18th. The thing I ordered was black, but when I received it, it was dark green. So I immediately requested the return of the product. When I file a return request because I received the incorrect goods, Ajio executives respond that the proper item was dispatched.

I ordered 3 kurthi set on 8th May 2024 and received only 2 products and I contacted customer care multiple times but they are repeating they delivered the product.
My order id is FN[protected]
Missing product details are
SAABHI Bandhani Print Anarkali Kurta with Pants & Dupatta Size 3XL (Brand size XXL)

Amount I paid 1, 396.67 (Includes Convenience Fee)

I ordered 09 products worth 6k in May 2024. Out these 9 items, 3 products were NOT received; and 1 was incorrect product. Ajio badly messed up my order. As a loyal consumer, I registered complaint with their Ajio customer care but they were useless. Did not acknowlegde my compliant and instead said they have "STRINGENT QUALITY STANDARDS" to check and verify that all products were sent. This certainly was laughable! I am registering this complaint here today solely to make realize that Ajio is not trustworthy. Will certainly NEVER ORDER from AJIO ever again.
Their mess costed me a loss of INR 2k! Very disappointed by Ajio

I placed an order for a black hoodie with the word "dope" printed on it from Ajio, but they sent me a different item with an inexpensive and dissimilar print. I requested a return, but they insisted that they had sent the correct order. I contacted their customer service department, but they reiterated the same information. This is a clear case of fraud, and I would like a refund. Please assist me in resolving this matter.

Dear AJIO Customer Service,

I hope this email finds you well. I am writing to follow up on a recent issue I encountered with an online purchase I made through your company. On 28 april 2024, I ordered Tissue floral print kurta plazo set from your website, Order Number FN[protected].

Upon receiving the product, I discovered that it was missing several essential parts necessary for its functionality. Concerned, I promptly initiated a query with your customer service team and was advised to return the incomplete item for a refund or replacement. Following your instructions, I returned the incomplete product on 4 may 2024 via Shadowfax courier partner of AJIO.

To my surprise and dismay, upon receiving the returned parts, I was informed that the product did not belong to your company and therefore, a refund could not be processed. This revelation was not only perplexing but also concerning, as it raises questions about the legitimacy of the product listings on your website.

Since then, I have diligently followed up on the status of my refund, but each time my query is closed without resolution. I understand that mistakes can happen, but the lack of accountability and failure to address this issue is highly disappointing.

I kindly request your urgent assistance in resolving this matter and facilitating the refund of 1027 RS. I believe it is only fair that I am reimbursed for the incomplete and unusable product I received.
I hv attached the picture of reissued product which was sent to me by AJIO but it is not the product that neither I purchased nor returned the same product. I returned the actual product and I have also attached the actual product picture. It's logistics company fault who sent yoy the wrong product with my return id. They keep my original product and sent you a different product.
When I got the call on 11 may from AJIO person they assured me that if the reissued product doesn't belongs to me then they vll definitely take necessary action but now noone is taking my issue seriously. It's very bad and pathetic customer service experience that you promised something and then deny it. Whereas I didn't have any fault in this matter in that also only I m suffering due to logistics company and your officials as whenever I raised the complaint they assured me that after closing of returning window and if the reissued product does not belong to me then they vll take necessary action. But no solution or action has been taken till now.

I m tired now and if this time my issue has not been taken seriously then definitely I hv to take serious action.

I ordered a shirt of size XL which got delivered yesterday - 11-5-24 and on checking the size it looked a size larger.
So went to the AJIO site and booked an exxchange for a smaller size
The Delhivery person got the exhange parcel today 12-5-24. However when he scanned the the EAN code of the shirt delivered yesterday to take back the return his software rejected mentioning the product EAN is not found
I feel this is fraud and cheating with the customer either by the courier company or RELIANCE JIO outlets
I WILL BE POSTING THIS IS IN ALL POSSIBLE MEDIUM AND MAKE IT CLEAR TO NOT PURCHASE ONLINE PRODUCTS OF HIGH VALUE from AJIO.. THERE IS SOME FRAUD THAT AJIO AND ITS ASSOCIATES ARE DOING.. HAND IN GLOVE.. NEEDS TO BE RESOLVED

This is with reference to RT*****5933, wherein I had ordered Black coloured Saree on 28th April, however, completely different Red Colored Saree has been delivered. Surprisingly, your verification team falsely claims that they had send the right order. In contrast, I have all the complete packaging and product which was delivered to me and your pickup guy also admitted that it is the wrong product and a separate complaint needs to be raised on the app. As advised, i did the same but your team denies to accept the product and says that they have rightfully delivered the correct order- which is hilarious