Ajio — Amount got debited but order not placed

Address:

Athagur, maddur taluk, Mandya district, Athagur grama panchaithi

Hello,

I had ordered united colors of Benetton, croc black sling bag.

The amount was debited from my account. But I didn't receive any order confirmation nor its showing in my order. I raised the complaint through mail but no reply it's already been 48hrs.

Please help on this