[Resolved]  Ajio — POPWINGS - Floral Print Relaxed Fit Palazzo

I have ordered "POPWINGS - Floral Print Relaxed Fit Palazzo" Size 34 on 9th Aug 2020. The item was delivered on 22nd Aug 2020. But the size was bigger. Unstretched hip size was 38". Hence raised an exchange for the same item of size 30 on 22nd Aug 2020. Exchange Order# EX[protected]. Delivery was attempted once on 5th Sep 2020, by "Delhivery" executive. But he refused to deliver, as he could not read the bar code in the item's tag. He asked me to reach Ajio Customer care and left the premises without delivering the product. I called Ajio Customer Care many times and everytime a new complaint ID was generated. Please find the complaint numbers. 1. COM[protected] dt 5th Sep 2020 2. COM[protected] dt 11th Sep 2020 3. COM[protected] dt 18th Sep 2020 4. COM[protected] dt 2nd Oct 2020 5. COM[protected] dt 2nd Oct 2020 6. COM[protected] dt 1st Oct 2020 7. COM[protected] dt 29th Sep 2020 8. COM[protected] dt 2nd Oct 2020 9. COM[protected] dt 11th Oct 2020 On 14th Sep, I was informed that I need to send images of the product, with the tag visible. I sent the images, and the floor supervisor informed to wait for a couple of days. I waited until 17th Sep 2020. As nothing happened, I called once again. I was informed by the customer care executive that the exchange product was returned by the delivery partner. When I asked for the reason, no reason specified. Disappointed with the service, I asked for return of the product. The floor supervisor said that he raised return and the product will be picked up. As nothing happened, I called again on 18th Sep 2020. This time another executive told me to raise the return from the AJIO App. I obliged and raised a return request in the App. The return ID is RT22328145. The App mentioned that the product will be picked up by 26th Sep 2020. I waited until 7 PM of 26th Sep 2020. The product was not picked up. I called again. They raised complaint numbers, and asked me to wait. I received a call from AJIO's backend team, and they informed that Return Request will be raised, and automatic approval will be provided for quality check. New return ID was provided via email, & SMS. It is RT23153310. I am informed that their delivery partner will pickup by 11th October 2020. Nothing happened till date. I have written to their Grievance Officer, 3 times. No response. Request you to kindly help me in getting back my money, please.