Ajio — refund not received

Website:

www.ajio.com

I had ordered a few items fro Ajio on 8th July . Majority of the items(5 items) were not delivered to me.The latest date was 16th July. Till date Ajio has not refunded my amount, despite the fact that I contacted them so many times. I called them at least 7-8 times and even mailed this issue to them 10-15 times. Till date they keep on telling me that they'll resolve the issue within 2 business days.They are saying this since July. They have not sent the items which is so wrong but what is disturbing is that they haven't refunded my Rs. 2038.4 which I had paid through Phonepe. Their items never reached me and were directly sent to the warehouse. Now even their customer care is not available as it says that I have reached maximum attempts to contact them. I am beyond disturbed by their behavior and regret shelling my money out to them.They have repeatedly closed my complaints and raised new compaints along with new complaint numbers.
Latest Complaint Number provided by them: COM[protected]
Date of transaction : 8 July 2019
Mode of payment : Phonepe
Amount:Rs 2757.2
Amount of the goods not sent: Rs 2038.4
Order No: FL[protected]
Shipment ID:[protected]