Ajio — return query.. my order no fl[protected] of ajio... urgent/escalation. | |||
Hello team... I get frustrated towards ajio service.. Last, i came to mail you.. Please see my attachment.. I ordered 4 kurta's on august 31st.. I have received 3 kurta's the products after some days in one courier.. I requested for return next day because it is not suited for me... So, i cancelled the last one before i receive.. I contacted ajio customer service throught phone as well as mail too for my return query... I followed many times to your ajio customer care through phone and also un mail too.. But still my query not resolved.. I waited long time.. I don't want to wait anymore.. Please give an option to exchange in the store.. Orelse i will go directly to the reliance trends and will make shout in front the customer's like how you people's not responding about return query.. Since i'm facing the issue more than a month.. I have a proof for everything.. Please contact for me to your ajio customer care about this issue.. And make some good for me Was this information helpful? | |||
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SS Plaza, 74/2 Outer Ring Road, 29th Main Road, BTM 1st Stage, BTM Layout, Bengaluru, Karnataka, India - 560068
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I returned the item that I purchased, was picked up on 13 February 2021. I did not receive refund till 24 Feb. I raised a complaint and provided every detail to the customer care.
There were two items that were returned on 13 February. Both of them got picked up but I got refund for only one of them. They are changing the status of this return in my account on their own as well.
I raised complaint--I was told the item is not what they delivered so they will return the item. I clarified the details and made sure they know it is what they delivered. They then replied that the refund has already been initiated. I again clarified that the refund was for only one item. On 11 March they confirmed that they have picked up the order but their data is yet to be updated. Since then they are giving me dates after every five days (actually delaying for every week).
This is so pathetic. Highly unprofessional and complacent attitude.
Clearly the customer care is useless.