Akai — Akai 43 inch smart fire TV along with voice command

Hi Team,

I bought Akai 43 inch smart fire TV along with voice commend from amazon in Dec'20, now its remote got damaged, its right navigation key is not working. I complaint about the same to the Amazon but they simply denied to address my request as product is in still warranty. amazon is telling this product belongs to AKAI manufacture, hence any damage and repair would be taken care by AKAI only. when i contacted AKAI customer service via phone they told me that i have purchase this product from amazon, hence amazon would be responsible for its warranty. i am just been a football between AKAI and amazon. not sure now where i need to go to get this fixed. Aaki is a very well-known brand and AKI would address my issue.

Order Date : 27 Dec'20
Order No :[protected]
Item : AKAI 108 cm(43 Inches)