Akbar Travels — cancellation of ticket without my consent

Seeking for refund of full amount / reissue of ticket against ticket cancelled by akbar travels

This has reference to my booking with akbar travels, at[protected], booking date 05 feb 2020, travel details as given under:

Indigo flight depart 21 mar, delhi-goa, pnr djecsw, 04 passengers

Air asia flight depart 25 mar, goa-delhi, pnr - e4fqyd, 04 passengers

Due to ongoing corona virus (Covid-19) outbreak, i did put a request for modification of trip on 08 mar 2020 but that request was not completed and remained pending till 17 mar 2020.

On 17 mar 2020, the flight carriers gave option of modifying / changing the travel dates at no penalty charge as one time measure and i availed the same by changing the existing dates with the new travel dates 23 to 27 sep 2020 (Confirmation mails received from indigo and air asia received on mail on 17 mar 2020).

I was quite relaxed that the tickets have been changed directly through flight carriers and now there is no need to approach akbar travels for same.

But, all of sudden to my surprise, this afternoon (20 mar 2020), akbar travels has cancelled my both ticket at their own without any reason and informing me, also imposed full cancellation charges on me. That’s the most annoying unpleasant and irresponsiblr way of working by akbar travels.

Due to akbar travels error / mistake, my ticket got cancelled, i am unable to travel on my new dates and have been put in loss of rs.40, 000/- for no reason. For sure, i am not going to bear this loss due to mistake of akbar travels who didn’t notice that pnr is already changed / modified by flight carriers to new dates at free of cost.

This act of akbar travels has put us in big trouble. We are already getting suffered in travel plans due to corona issue in country. The airlines like indigo and air asia has taken such a positive move for passengers by providing date change option, that is highly commendable. On the other hand akbar travels is cancelling passengers ticket without prior notice and knowledge of passengers and troubling them financially and mentally.

Now, i am seeking a strong action on this issue and want full refund against this cancellation or provide me new booking at no cost for 23 to 27 sep 2020, the ticket which was altered by airlines already and sent to me on 17 mar 2020.

I am enclosing the copy of modified tickets sent by indigo and air asia without any charge due to coronavirus outbreak.

Thanks and regards