Akbar Travels — refund of air fare for domestic trip id at[protected] | |||
I had booked a jet airways ticket for travelling from mum to mangalore and return.net fare was inr 6817. As jet had cancelled both to and fro flights, i initiated a refund request on 16th march itself over the call. On 26th march i initiated a online refund request again through the app. There were multiple pnrs booked under my id and all the amounts were refunded except for this one trip id at[protected]. Out of the total fare of 6817 only 3057 was refunded. I sent multiple emails to enquire why the remaining amount was not refunded but i just kept getting a response that we have refunded full amount. Today i called the customer service team and i have been given to understand that akbar travels missed raising the refund request for the return journey under this trip id. And now when you are trying to raise the request the jet airways system is down. This is complete negligence on part of akbar travels. Irrespective of so many follow ups. I was given the wrong information that full money is refunded when half the money was not even claimed from jet. I request the remaining amount to be immediately refunded to my account as this is complete breach of professional ethics to hold back the customers amount for negligence by your staff. Was this information helpful? | |||
Akbar Travels customer support has been notified about the posted complaint. Verified Support Nov 02, 2019 Akbar Travels Customer Care's response Dear Sir/Madam, This is in regards to query raised against booking ref no. AT[protected] Please note till today we have not received any refund from Jet Airways for above passenger booking. We can process refund, only when we receive amount from airline. Regards, Customer Support Team | |||
2 Comments | |||
Comments
A complaint should not be marked as Resolved unless a resolution is provided to customers. Merely forwarding these requests to your customer support team doesnot qualify as 'resolved'. Please stop fooling customers. the average rating provided on this page speaks volumes. i am never booking tickets from Akbar travels again. your customer support team is not responsing hence customers are posting complaints here. what is the point you forwarding it back to your incapable Customer support team
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Resolved
97
+91 22 2346 4373
+91 22 4066 6444
1st Floor, 62 Janjikar Street, Mumbai, India - 400003
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If you have not got the refund / compensation within 10 days, you need to hire the lawyer or legal professional for the assitance before the court in India or outisde India,
depending upon documents, which are refused to produced.
Nobody must examine the anonymous document, the complaint without evidences,
the indefinite complaint.
Nobody must provide the service without charge.
Kindly introduce with the basics:-
https://www.consumercomplaints.in/jet-airways-cancelled-flight-without-a-notice-...⇄