[Resolved]  Akbar Travels — unethical approach for services

Address:

Coimbatore, Tamil Nadu

The comment i am posting is of the trichy road, coimbatore of akbar travels.
For my visa, ticketing needs usually i approach them, a regular customer.
This time my need was simple, police clearance certificate from passport seva kendra. On the nov.19th at around 3.45 pm, i was talking to a staff over telephone requesting his assistance for online submission of pcc applications for two persons. While asking for service charge for the above, to my astonishment he said apart from the fee of rs.500/ to be remitted online while submitting the pcc application their service charge is rs.1000/ per applicant. Still i mentioned i need to submit two pcc applications and the reply was ÿes, total you will have to pay for two applicants rs.1000 + rs. 1000/ = rs. 2000/ service charges plus the pcc fee of rs.500/ + rs. 500/, that is total rs. 3000/ for two pcc applications filed online. I asked "is it so that your service charge is the double of passport seva kendra's pcc fee"? The staff affirmed "yes". My feeling was i am getting duped and with the assistance of the coimbatore passport seva kendra help desk (My telephone inquiry was so efficiently responded by a good mannered staff of the psk my honest appreciations to her). So very simple was the online process and i made it myself, paid the fee stipulated and booked an appointment for the very next day on line. The matter was so simple.. I got two pccs with no one's extortion..!
Now, its for the general public taking assistance of travel agencies to rethink (Especially senior citizens who are generally reluctant to do such things online).
Also, its for the akbar travels to rethink of their unethical staff's negative approach to the customers, forcing them away and creating such a bad image for the company employing them.
Concluding, the staff member (Of akbar travels, trichy road, coimbatore,
When i asked his name reluctantly told) his name mohammed.