Akosha.com — Car complaint

Address:

chennai 16

[protected]

Respected sir,

Subject: Emergency Damaged parts Replacement car no TN22 DY 2700

Renault team,

Kindly note that I have enquired car mechanics and all of them told that the engine sump is made with (cast ) iron in most indian cars to suit indian road conditions. That is simple standard followed by most indian car manufacturers like maruthi, Hyundai and TATA to avoid damage or puncture to sump when hit by stones / potholes / speed breakers .

The reason to choose cast iron is because it will only get dented and not get punctured unlike how it has happened now in triber.

I have been driving 18 years and sometimes hit by stones or potholes or speed breakers, only small dent will be formed when cast iron is used and will not get punctured like how it has happened now with triber.

This is because of triber is using Aluminum or some alloy which is substandard in nature or atleast thickness should have sufficient enough to withstand small potholes/stones on the road. With what confidence can I use this car for another 50 thousand to 1 lakh kms. Even after the repair?

The Renault design team should have looked into what other indian car manufacturers have used for sump.

This is definitely a design flaw in choosing the wrong material for engine sump or thickness of the present material is also not sufficient keeping in mind to indian road conditions.

I feel bad why I chose to buy a foreign built car which has failed terribly in designing a car without considering terrain topographic road conditions according to indian roads.

My humble request is to change my cars engine sump by company service dealer and also strongly suggest to Renault team to analyze & change the material used for sump in all Renault cars to be manufacturered in future.

When I took the car delivery on 5th May the km reading was 65kms. On 8th May i took my first drive to SP kovil the car ceased. The car was towed and taken to Chennai Kattu pakkam service station.

After inspection they have shared photos of puncture on the body on gear box. I have been driving 2 models of TATA cars (indica -TN07AX0573 & indigo-TN22BE 2822) for past 18 years driven more than 1.5 lakh kms. How come within 70 kms this car got damaged on 3rd day itself with a big hole on its shell. I have never seen a such a substandard material used in the manufacture of engine/gear box. How can I use the car next 1 lakh kms when it gets punctured for stones on the Road. Request to kindly replace the defective part. It will be of great value to retain the image of Renault in servicing the customers needs .

Thanking you

Yours faithfully

M. Anto Geeth Rajesh
M 00 91 [protected]