Ali Express — 20 days over not received amount

Website:

Aliexpress

I have made a payment on 21 june and after that i have request for refund on 3 july end till date i have not received my payment as i am texting also to aliexpress guys but they are not responding on my text.
If i ask for my refund they just tell me to wait for a 20 days after 20days complete then you will get you amount but however i have not received yet.