Ali Express Complaints & Reviews

I haven't received my order. the order id is: [protected].
Can I know when will I receive my order??

Order Number-[protected]
I purchased a
USB 2.0 to 2.5inch HDD 7+15pin SATA Hard Drive Cable Adapter for SATA SSD & HDD from Aliexpress on Oct 22, and recently it is showing delivered but I am yet to receive my product. What shall I do ?

Hi, i am Amiirah from Mauritius, i have bought lots of things this year from your site and i have received just a few of them, i've bought the items on Aliexpress around the month of March, April ect... Concerning all the items that i have not received nearly eight month now, i was waiting for the items to come cause i was thinking they are still in transit but now its too long, i've contacted the sellers for refund but all sellers told me to contact Aliexpress customer service, please help me to get refund for all... i am giving you all the Items ID that i have not received please check... Order ID : [protected] consist of two straw bags, Order ID : [protected], Order ID : [protected] consist of three dresses, Order ID : [protected], Order ID : [protected], Order ID : [protected], Order ID : [protected], Order ID : [protected], Order ID : [protected], can you please refund me for all these items, awaiting for a positive response soon, regards Amiirah CASSIM.

Dear Team
I have buy 1 Year 1 Month Netflix For Work TV android set top box tv stick laptop PC phone 4 screen 1 KID UHD Color: 1 Year 4 screen (Global music television Store), on 25th March, after some days my subscription closed, I am sent many message to Global music television Store they are not responding, find attached send all details. Please take action on this seller, this is not genuine, they are cheated to customers.

Darshan Ashar

I have order Signalfire splicing machine through Ali express. My Fedex air waybill no. was[protected]. I received delivery on time for that I am grateful to Fedex and Ali express but my parcel was torn on upside and the belt of machine case was missing. Pls do the needful at the earliest.

Hello

I ordered product from Aliexpress
Order nummber [protected]
Tracking nummber CQ[protected]DE

Its allready been 5 roughtly 4, 5 month since the order.
There is no proper help from aliexpress. Seems like they dont care. I cant get my product or refund.
My email - [protected]@gmail.com

Regards, Aivars

I ordered a watch from ali express having order id [protected] on[protected].
I made the payment for the same through online banking. However the status if the same was shown as delivered in aug'20 but I haven't received the product.
Request you to provide me with my refund of full amount paid of Rs 751.

Prakriti Yadav,
[protected]
[protected]

Order ID [protected]
order time[protected]:45
seller Zhongling life museum store
USB rechareable LED Desktop Table Lamp Adjustable Intensity
order summary
quantity 01
subtotal INR Rs 369.21
shippingINR Rs 38.98
ordertotalINR Rs 408.19
item not received due to covid, seller also confirmed, that item struck i custom
but not getting Refund
pl chk and sort out the issue
[protected]

Dear sir

Aliexpress charged me an amount which is not even in my knowledge.
I am a diamond customer and my card was not saved in your application and still aliexpress charged me an amount of 57250.040 pakistani rupees.

I wish to complain for refund of this big amount which is fifty seven thousand two hundred fifty point zero four zero rupees.

Plz help why did this happen as i have placed no further orders at the moment.

I ordered almost 35 to 40 items for my sons DIY project to making amplifier and till got delivered only some items and 33 more items pending.daily checking the tracking info and it says it reaches india on august 8th onwards and till date not yet delivered and my son goes into depression.please do something to deliver all fast to fulfill my sons dream.
my aliexpress Id :in[protected]vebae

thank you,
joby

Booked 6 orders with consignment through your on line link nos. As follows
Lp[protected] lp[protected] lp[protected] lp[protected] lp[protected] lp[protected]
Following consignments reached india and also understand from your online tracking that
Consignments are handed over to indian post on dates and time mentioned as follows.
Consignment nos. Date & time of consignment accepted by last mile carrier (Indian post) remarks
Lp[protected] (Ua[protected]sb) [protected]:34:31 [gmt+8]
Lp[protected] (Ua[protected]sb) [protected]:32:34 [gmt+8]
Lp[protected] (Ua[protected]sb) [protected]:19:59 [gmt+8]

After that there is no tracking information of the consignment using either india post tracking or aliexpress tracking.
Let me know the status of my consignment

Balasubramanian m s

My parcel is rejected by security check point bejing third time by china registered air mail
Tracking number RE[protected]CN

I ordered a product. Not arrived. I opened a dispute. The seller persuaded me to order another product and he refunded the amount as he could not directly transfer it to my account. I agreed. I made another order. The seller just tells me to pay for the order. I didn’t get the product or my money back. The seller pulled the time until I can't report him.
Intellisafe Store is the company name on Aliexpress - Do not buy from them!!

Your website cut money from my card without any order. I didn't even order anything and they cut usd 30 from my card today. This is cheating. Please return my money and explain to me why you cut money from my card.

I didn't received my orders. When i checked my tracking it showing order completed. I did't received my order

I ordered bike accesories on aliexpress through tseqalm car accessories store, order id-[protected] and i selected china post registered airmail (Tracking available) as shipping method but aliexpress shipped the order through 4px singapore post om pro (Tracking unavailable) shipping method, this is very unfair service from aliexpress hence i not received my order and i want full refund.

I make order on aliExpress through EarSoft Store, Order id [protected] it shipped by seller after it arrived in destination country india it is delivered to wrong address, the tracking number of order is PR[protected]YP I tracked this number on global.cainiao.com it shows order delivered to wrong pincode that is 560087, Karnataka state but the delivery address of order is latur city of maharashtra state of india country, hence I want full refund.

My order tracking number is pr[protected]yp, if you track it on global. Cainiao.com it shows alternative tracking number for destination country post which is lp[protected]my, then i track this number with destination country post website which is indiapost.gov.in and it shows order delivered to wrong address, i live in latur city in maharashtra state of india country but order delivered to varthur city karnataka state, but aliexpress not refunding money very bad, unfair service from aliexpress.

I'm contacting you as I ordered 2 items of Bicycle Headlights T6 Highlight USB Charging Riding Lighting Mountain Bike Lights Waterproof Glare Lights via AliExpress website and the seller mentioned. I paid for a faster delivery to receive them within 10 days and waited patiently only to receive an intact package with only one headlight sent by the seller as it wasn't on the way the second one got lost but not put in the package initially by the seller. I messaged the seller through AliExpress and was given numerous incompetent answers when asking them to resend second item with express delivery due to the inconvenience so I can receive them and use them. As time of the delivery and receiving items in good condition is CRUCIAL and my legal right as a customer! I was again answered inadequately and my time wasted for a month already when I could have received the items by now if they had resent it when I first kindly asked! I've lost my patience and required to speak with a manager so we can expedite the process and I can receive headlight with express delivery as nothing can compensate the time wasted and inconvenience but this is the least I can receive - something I paid for in advance and done my part of the contract for - expecting the same on their end!

I'm contacting you as I ordered 2 items of Bike Rear Rack Bag Hard Shell EVA Large Capacity Waterproof Seat Bag Road MTB Bicycle Saddle Reflective Hand Taillight from Rockbros bike store via AliExpress website and the seller mentioned. I paid for a faster delivery to receive them within 10 days and waited patiently only to be told that the items were lost on the way. I messaged your employee through AliExpress and was given numerous incompetent answers when asking them to resend the two bags with express delivery due to the inconvenience so I can receive them and use them. As time of the delivery and receiving items in good condition is CRUCIAL and my legal right as a customer! I was again answered inadequately and my time wasted for a month already when I could have received the items by now if they had resent it when I first kindly asked! I've lost my patience and required to speak with a manager so we can expedite the process and I can receive the two bags with express delivery as nothing can compensate the time wasted and inconvenience but this is the least I can receive - something I paid for in advance and done my part of the contract for - expecting the same on your end! I request your assistance in this so I can have them delivered to me expressly and resolve the issue after all the trouble I've had with your store! Attached are screenshots of the AliExpress order shipped on 12.06.2020 and still not received!