Ali Express Complaints & Reviews

Look my order no 8 [protected] for tha 7388 kit dt[protected], 08.20 but seller send wrong product tha 7377 amplifier kit which is not working i informed every thing in timecheck msg between me and seller i open dispute but your seller promise to return ant 3 $ and told 1st i have to close dispute, i closed but till today no response from seller pls look in to the matter, now iam contacting but no reply msg is coming happy chinese yr. You seller is cheater or ali express is a plate form for cheating

I made order in ali expess first time and i got discount from ali express for the first shopping and i made an order. After some days seller cancelled my order just i was getting a discount and he was planning for full amount. If the seller dont want to give discount why ali express give so. Or if the seller do not obey ali express then whats this. This is a cheating by seller. When i again placed order in full rate with no discount it was accepted by the seller. Is this not a cheating. Seller is spoiling the customer of ali express. I recommend ali express to my friends as well but after this cheat i told everyone not to use ali express.
Please look to the issue

Money deducted from my bank account but my oder isn't canform and money also not refunded in back to account my product oderid number is [protected]. Only show me oder id but can't canform my oder and i will pay rs953.31 on18jan20 but my money don't back to my account my contact number is [protected], [protected], [protected].
Fake app aliexpress really appreciate to hear fake

Hi,
The delivery date for my ordered product is now mentioned as 02.03.2020. I wanted this product on 22nd of january 2020. I wanted to know if there is any chance that i can get the product by that time. Orelse i can cancel my order. So i kindly request you to please do some arrangements to deliver my order on 22nd of jan.
Order id :[protected]

Order id: [protected]
The seller shipped the item at another address to another person in a different city by dhl.
Now i do not have the goods and do not get money back. (On dispute aliexpress decided that i get). I send to aliexpress evidences from local dhl representative in our country, that tracking number provided by seller is not to me. But aliexpress do not want to return money. Start to ignore me. I lost 108 eur.

Hello sir, i have placed order on aliexpress on 12 december 2019 and order contain ethernet port of lenovo y50-70. Due to which i am not able do office work. Kindly chech my order and dispatch it as soon as possible.
I also contact seller but they are telling to contact the custom department.

My tracking number is rb[protected]sg and carrier is aliexpress standard shipping.

Order number:
[protected]

Shop name:
Keysion online official store

Tracking number:
S[protected]

Logistics company:
Yanwen economic air mail

Shipment time:
[protected]:54:13

Latest status - parcel status departed country of origin

I ordered some cosmetics from aliexpress and made payment from credit card. It's like 3 months over, but I haven't received my products yet but the site is showing that I have received my products. Now they are asking me to submit my feedback. I am very much disappointed with aliexpress. I have attached screen shots of the products, that I have ordered from aliexpress.

I ordered a wig on fleek hair wig 12th december it said it will arrive 17th i suppose to take it from fedex. After thebask some documents, ibgave them since the product still in fedex, the deadline is 28th called them nothing, i just want to return the product. Am leaving india soon, as my product can not come on time i want to return and be refund. Thanks

My order is stuck in customs due to incomplete documentation by seller, customs has sent a notice to produce bank statement and invoice. Seller on demand of invoice has sent an under invoiced. Payment debited for $185 invoice given for only $70. Inspire repeated request to aliexpress nor correct invoice is given nor the product delivery. Waiting for refund for last 2 months.

Order stuck for clearance - rb[protected]sg
Respected customs office,

This is to bring into your kind notice, i had ordered 1 piece of watch from aliexpress for my brother birthday,
The tracking id is: rb[protected]sg parcel has been in kolkata foreign rlo building from[protected]

Request your graciousness in kindly processing my item and dispatching my parcel as soon as possible. I would be extremely grateful to you for the same.

Thanking you and regards.

Kishan

[protected]

Meiteibonny89. [protected]@gmail.com

On[protected] i for the first time bought on the aliexpress website a smartphone worth 567.06 euros. 3 days later i decided to cancel the order before it was shipped. I sent several messages to the seller indicating my intention to cancel it. This seller seemed to ignore what he was told but finally he said he could take the order back and fully refund me. I obviously accepted and i said yes. However this guy sent the smartphone anyway, even after the deal was made. Once here in customs from portugal i logically requested to send the package back to the seller and so it was. Aliexpress kept my money for about 3 months. I've been involved in a dispute with this seller and aliexpress all this time and when they finally agreed to return the money that was mine, they still withdrew about 6 euros for me to pay the shipping costs back. It did take 3 months to massacre a customer and in the end they withdraw money from the customer because of an incompetence of the seller. Even after i revealed all the evidence aliexpress pretended that nothing was shown. It's like im talking with robots that can't see anything but what they want to see. I received 562 euros and i paid more than that. Anyway, i spoke many times with their chat assistance, and everytime i talked about this situation and shown everything i had as evidence they told everytime i would receive my money fully because that was the correct thing to do.in the end that didn't happen. I don't care if it's only 6 euros because it's more on the table here. All that happened in these 3 months was madness. This company and their ways are madness. You can show one picture and they only see an other. Infinite talking, discussion, debates... Asking for patience and burning time and keeping my money. I can see now that i use this app only to lend them my money and fight for it. I uploaded a few pictures because i have more than 40.

I placed an order for a beelink gt-king android box from the home trends store on aliexpress, date nov 11, 2019 (Order no: order no: [protected]). The seller gave me a fake tracking number that never showed any updates. Eventually i was forced to raise a dispute with aliexpress, but aliexpress decided i need to wait and eventually their tracking system, shockingly, claimed i had received the product on december 12, 2019. Home trends, who have received 44 complaints in the past month, never responded to my dispute, and instead asked me to accept that i had received the order. They are look to be complete fraud.
But unfortunately, aliexpress keeps rejecting my dispute. They have failed to ask home trends for any proof or evidence of shipment to my address/name or delivery. They have even gone ahead and released the payment!
I am shocked! I raised a second dispute, but aliexpress rejected it again.
This is fraud! I paid us$126.18. Please help!

Ali express did not contact me yet!!! They are a buch of thieves. The usa should stop these. Chinese thieves and close down ali. Expresstell them to contact me and send me my item before i contact fbi and cia and before i make an. International scandal and i will not stop until i. Sink ali. Express!!! In the list you sent me i can see there is a lot of people they robbed.

I have ordered some items from Ali Express on the occasion of Black Friday sale, while I'm checking the tracking system of the app it shows that shipment cancelled after the product has been shipped and it also showing that every item in the order is not available. Refund is not initiated and I'm not able to open dispute about the order and also I didn't hear anything from the seller.

I placed on order in ali express online store. After placed my order they show the order is closed but my cash also lost.
So many time i complained throw chat box they telling "if it gets approved, you will receive a notification email in 3-5 business days. Otherwise, you may try not to use coupon (S) when placing the order." but no one contacted me

I ordered a product from seller on aliexpress but now it has been stuck in "kolkata air foreign rlo building" and i have not received the product yet. India post is also not providing any help even though it is a registered post.
I really want my product delivered to my house in srinagar, jammu & kashmir, india
My address is - house no. 13, hill view colony, heevan lane, rangreth, sanat nagar post office, opposite family mart
Kindly look into the issue as soon as possible.
Its an urgent request.
Consignemnt no. Rv[protected]cn (India post)

I paid item number UX6CFH[protected]K at Ali Express, but after the seller confirmed he sent the item, the people shipping it or the seller cancelled the order as says the tracking of the item at Ali Express. THAT IS FRAUD, You sent me a list of people that have been robbed by Ali.Express, where I can see that there is a lot of people complainig of the same theft by these chinese fraudsters. TAKE ALI EXPRESS OFF THE INTERNET AND HELP ME RECOVER MY MONEY!!!

I ordered 33 items from a seller in aliexpress. After payment successful it shows status - closed. I don't know what happens. Please refund my money or give my orders.
And i used a coupon for it, now it is showing that the coupon already used. My money deducted, coupon used but order status is closed.

Order id - [protected]
Mail id - [protected]@gmail.com

Hello,
I am very unsatisfied about how aliexpress handles orders which never arrived etc and do not proceed to refund. Its known the shops do not get the money first etc. Although i believe aliexpress should guarantee a little bit of buyer's guarantee. Other platforms ebay (Etc) do offer this guarantee. It makes people doubt about the seriousness of aliexpress.
I am a customer for over 2 years, have bought for a couple of hundred euros. I did by the end of september a bit more then 15 orders - 6 have never arrived. I got refund for one only, 5 i never got refund! And i disputed.. Pls check this. I would like to get my money back asap.
So my account runs under the name chris clement, email [protected]@gmail.com
Here are the different cases which need refund : the orders date from end of september!
- order id [protected] / store name: singing with me store for 11, 23dollar - order id: [protected]/ store name: shop4638046 store for 23, 29dollar (I did contact/dispute aliexpress for this already weeks ago, it still says refund in progress, the object is out of stock)
- order id: [protected] / store name: micomico store here the shop dispatched two items or two different backs and gave me only 1 only tracking number. One package arrived, seemingly unopened, i disputed, sent photos of package.. Never got refunded. So, the fleece jacket hasnt arrived and should be refunded 19, 06dollar.

- order id: [protected] / store name: lilijasmi cashmere store 31, 34 eurosi ordered with this shop (Paid) found a better size in a different shop, so i had to cancel. I canceled quite swiftly. The order was not even shipped yet. I complained. Never got refund!
Order id: [protected]/ store name: maocwee store 6, 73euros
The cap has been delivered to a wrong address, althought the seller got right address from me. So i never got the product. I ask hereby full refund.

The items i never got make more or less 100dollars i spent and never got back. That is unacceptable.
I hereby ask refund!

Sincerly yours,

Christian clement