Ali Express Complaints & Reviews

I ordered cruju watch from ali express. And i did online payment. Order received at local post office but they return back as they said seller not given complete address as i given complet address. And order get returned. No body contacted me. I put a complent on indian post office but my order is distroied by ali express, now ali express has deleted my account so that i can not see my order details. Very bad service. Suffering from last one months. Even they dont have proper customer service to contact.

Order number: [protected]
Status: closed
Name: mr. Joel masih
Email id: joel. [protected]@yandex.com
Member id: in[protected]uluae
Order amount after coupon discount: 235.65p
Balance successfully debited order was successfully.
Seller is still having product in stock find attached images, but under order history no tracking details found. It says order closed
How long will it take to get my refund back
So that i can place a fresh order?

I was searching this service since long time now I am happy to knw ur fast service for customer complain action.
My complaint is about alixpress .
I had purchased some items from mentioned screenshot sellers. They didn't delivered my item and ate my money and when I told them for refund they ignore my request and ate my money and blocked the open dispute option so I was unable to make refund request.hope u will help me to refund my money from all these 3 cheaters .

Pls see the screenshot, pls check all 3 cheater companies and make my refund

Thanks in advance and punish them for refund soon

I ordered for one smart watachmen blood pressure waterproof snartwatch women heart for us $ 9.92 from chycetofficial store and four digital watch men women silicon lad sport digital bracele wrist match for us $ 5.45 from make a difference today store since 2010/07/31. And up till now the items has not been delivered and i've not gotten my refunds. Pls i need my refund.

My tracking number is rb[protected]sg and my parcel is stuck in kolkata foreign rlo building on[protected] plz release them fast i want as as soon as the package contain only fitness band plz sir release it soon i bought a item on aliexpress now it stuck on plz release them soon

Plz clear my custom its is a health fitness band nd i need ths that's why i order from alixpresss plz release them
Thank you

Sir am from mite college mangalore.
I ordered an electronic components from aliexpress.
Just it is arrived to kolkata custom clearance.
I need that courier very argent. It is for my college project.
Please am requesting to dispatch my order as soon as possible.
My track i'd is 'rp[protected]cn'
Since it will take many days to arrive my location. Please dispatch
.
.
Thank you

Dear aliexpress i am regular customer of aliexpress from many years now
Rv[protected]cn
I called and visited delivery office they said they have returned the parcel contact your seller
I told them that i am ready to pay if their is any tax but they said they dont have parcel please step into this case and solve it because seller is not coperating

I’ve placed an order on 12.10.2019, 10 small tablets for washing car windows costing €0.46 choosing from the options the free shipping to france from france, as you can very well see in the attached photo i presented as evidence that aliexpress stealthily ignored. As well, i received a notification about the order being shipped, still for the amount of €0.46, see again in the attached evidence the print screen of it. Later on i found out that i got robbed by €96.88, presumably the shipping cost! I can’t understand how they were able to take this amount from my account without my consent! For something that costs €0.46!!! I’ve wasted hours chatting with csrs explaining that the grass is green over and over again, they all were reassuring me that this is a mistake and i will surely be refunded (They have all these conversations with the reference numbers). I did exactly what they told me to do and i choosers as the dispute reason “order not received, but aliexpress dismissed it and said that the item is in the country and i should go and pick it up. This i found no reasonable employee that understands how unacceptable and hypocritically this is. Acting like the problem was receiving the tablets, not the fact that i got robbed.in the end, on my 4th or 5th chat i was told by a csr that the order is closed and there’s nothing i can do. They suggested that i open a new dispute and pay out of pocket the shipping back to china, maybe this way i will get the refund, or maybe not.

My order rp[protected]cn for a motorcycle gloves were placed more than 2 months ago however after several chase up with ali express the produce has not delivered me but the full amount rs. 1551 has been paid at the time of purchase. Now the status of the order is showing delivered but i actually haven't got it yet.

Now i'm not getting any communication from ali express.

My prduct mobile case cover lenovo a606 with tracking number ub[protected]sg is showing that "the item not found" while the item was hand over to airline and had departed from origin country. The delivery period is almost passed. I am still waiting for the product to be delivered to me. Please solve the problem and deliver it as early as possible.

My parcel from ali express with tracking number rb[protected]sg under the name rinchin tsomu have been stuck at kolkata foreign lcao since oct 25th. I gor no intimation or notification as to what do they want. It is just lying there. Also it is so difficult to get in touch with them. I live in delhi so i cannot even go there. Please helo get my package delivered

Link of the product: https://www.aliexpress.com/item/[protected].html
Aliexpress order # [protected]

Dear sir/madam [aliexpress]
With due respect, i am a victim of wrong information given by the seller and today the local custom fined me sar 1, 000.00 (One thousand saudi riyal) for ordering such prohibited item to saudi arabia.

But i want to tell you that as per my initial conversation/exchange of messages with the seller (Screenshots attached), i had been confirmed of a safe shipment of such item to saudi arabia by the seller when i asked about if there is any restriction to order such item for saudi arabia the country where i have been living in.
So, based on the written confirmation as above from the seller, i placed the order and paid the amount.
I took 2 months to arrive the shipment with the item to the destination country (Saudi arabia) from origin country (China) and moreover, when i visited the local post office, the authorities denied to have the such shipment firstly, upon my continue visit, they finally replied that the shipment has been blocked since it is a prohibited item, and i would be received a message with fine of sar 1, 000.
Before a week i received the sms, (Screenshot attached) from saudi custom, and today i visited (I could not visit just right after i received the sms because i was buy in my office jobs), so today i visited the saudi custom and i showed them the sms. Upon that they prepared a voucher (Copy attached) and instructed me to pay that voucher of penalty of sar 1, 000.00 immediately to avoid from any other legal procedure. I paid it (Receipt attached). No item i received.

Now, i would like to ask, what is my fault here, why my money has been taken by the seller, although i did ask them clearly before the payment and ordered about the safe and secure delivery of the item to the destination country. And this was the seller wo made me confirm about the possible delivery of the item and in case not the seller promised of the return of the amount. But now the matter is not only about my ordering amount (Usd 99) but also the fine i paid today. Who is responsible and who would pay this amount, in addition of the compensation of difficulties i faced and the compensation of my tension and behavioral insulting which made me to shame on myself many times by arguing with local post office and custom as well as others consequences as hurt me as human being.
Bottom lien: since it was not my duty to get it the shipment clear from the local custom.in addition the seller guaranteed me that the item is allowed and would be delivered even though if the item is not reached to me the amount would be refund. Now is almost 4 months i ordered the item and after today the local saudi custom charged me the fine and taken over the item for destroy, i would like raise this complaint against ali express as well the seller (Wiyo mannequin co., ltd store) to reimburse all the payable amount to me as per the law and procedures.

Kindly make a proper and throughout investigation and make a fair judgment base on the facts and details i mentioned and attached hereabove.
For any further information, please contact me; m. Ishaque. [protected]@gmail.com
My cell phone number (+[protected]

Thank you for your time and hopefully to receive a fair reply.

Regards,

Muhammad ishaque
The customer
Aliexpress order # [protected]
Dated: 03-nov-2019

Aliexpress order # [protected]

I herewith also attached my previous complaints in addition of the attachment i stated above.

I have one shipments rp[protected]cn it has arrived in kolkata foreign lcao on dt08/09/2019. And since then, there has been no update whatsoever.
I can't understand what are they doing with the parcel and have made them not update any tracking information.
It is really very annoying. Lousy service whenever its related to international shipment, customs etc... Please send the parcell as early as possible.

I have one shipments rp[protected]cn. It has arrived in kolkata foreign lcao on dt8/9/2019. And since then, there has been no update whatsoever.
I can't understand what are they doing with the parcel and have made them not update any tracking information.
It is really very annoying. Lousy service whenever its related to international shipment, customs etc... Please realese my parcell as soon as possible.

Hi

Hi, i made an order for hair bundles which i receieved and a curly frontal that the seller said they would send me seperate as they did not hve the style i was looking for but had something similar. With much disusssion they said they only had deep wave frintakl and i didnt want deep wave but just a curly frontal.in the end they siad they did have siomethhing similar but did not have a link for it on alliexpress so what theyy will do is give me a price for it and then i can pay via pay pal. So i did. Now i opened the packaging last night as i had booked to do my hair on saturday. And they did not send me a frontal but a small 4x4 closure! I was absolutely confused dissapointed and shocked as i had waited since the 12th of october for this order. I had also paid the seller for a frontal not a closure via paypal as they encouraged me to. I raised the dispute with them asking them why they had done this and explaining that i had already booked to do my hair on saturday but now it is inconviniecing me because they sent me the wrong product. So i asked for a refund for the money i paid for the frontal but did not recieve. They said they will speak to the manager and get back to me during the weekend knowing full well i have booked to do my hair then!! They want me to do my hair so that they ca say i have already used the product. But what do i do as i have a wedding to go to on sunday! This is absolutely deceitful unfair and has inconvenienced me as i have received something i didnt pay or ask for. I already sent them photos of the closure they sent! Instead of dealing with my complaint they keep responding by saying ok. How is this fair?? I have all the evidence needed at your request. I want this issue dealt with immediately.

My name is tarun. My order from aliexpress is stuck in kolkata foreign lcao for the past few days. The shipment from china was rather a quick one, but the product is stuck in kolkata for a concerning amount of time and i worry that my product is not going to be delivered. My order is [protected]. My tracking no is rb[protected]sg.. I order ems machine for buring fat.. Please help, if anyone knows what should i do, let me know. I also see this happens quite frequently to orders originating from china, and i suspect there is some sort of scam or misdeed going on there... My contact no is [protected]

My order from aliexpress is stuck in kolkata foreign lcao for the past few days. The shipment from china was rather a quick one, but the product is stuck in kolkata for a concerning amount of time and i worry that my product is not going to be delivered. My order is [protected]. My tracking no is rb[protected]sg.. I order ems machine for buring fat.. Please help, if anyone knows what should i do, let me know. I also see this happens quite frequently to orders originating from china, and i suspect there is some sort of scam or misdeed going on there...

Unfair dispute resolution team to the buyers: i have been a regular buyer on the aliexpress website, until recently, whenever i order a more expensive order, the seller sent damaged items and even accepted their mistake and agreed for a full refund with return (As return shipping from india is extremely expensive). However aliexpress have their own dispute resolution team, who decided that the buyer has to ship the items back, which means no matter what the seller gives, damaged, wrong goods and fails to give the right quality, but the buyer still has to has to pay for the sellers mistakes. I requested so many times regarding that it is clearly mistake of seller but aliexpress is with the buyers and whatever and how much u are right... Doesn't matter for aliexpress... Aliexpress always favour sellers.. What a cheap resolution? As amount is big so we can't refund.. I already paid 31000 inr for the product and 15000 inr for custom.. Now if i want this 30000 inr refund i have to pay again return shipping fees which is very high in india. Please take appropriate action against buyers

I ordered xiaomi air dot from ali express on 2nd aug'19 amounting rs 1242.67, the order id is [protected]. It was supposed to come in 2-3 weeks. The shipment was stuck with delhi international mail centre for more than 2 months. It was not allowing me to cancel the order/raising a dispute during this transit time. The tracking id is rb[protected]sg, now it is showing the order is completed, meaning delivered. But when i am tracking this package from the id it is showing that has been sent to singapore. Now i can't do anything on the portal, only option they are giving me is to write a feedback. Please escalate this issue to ali express team, this is pure theft.

Sir my order was held at kolkata custom for so long without giving any specific reason and my order arrived today and the local post office asked me to pay for ₹2811 for my order and when i asked them the reason they just said that it was vecause of the custom fee while ingibe all the shipping charge for my order so please solve my problems and look after into it and kindly please ask the local post office to release it without charge my tracking id is rb[protected]sg