Ali Express — did not receive the shipment

I had ordered a 4 pin magnetic charger from ali express on 24july 2018 and still did not receive it and it is 28 September that am complaining. Please see to it that I receive my shipment as soon as possible. The previous time that I had ordered received it in time. Even my protection purchase period also got expired because of this delay. I hope that this issue is resolved as early as possible and some importance is given to this frequent user of yours.