Ali Express — got cheated by ic gogogo store in aliexpress

Address:	560038
Website:	Aliexpress

Hi,

I bought a Charger for my DIY Electric Car and paid $400 for that. When I got the charger, It's screen was broken. I informed the same to the supplier and he said he will send the spare part for broken screen, I have to pay shipping charge for that which is $15. This point I really got angry because I paid $400+ customs duty, I received broken charger and upon that I have to again to get a spare part ?? It's their responsibility to pack and send it properly, instead apologising and sending the screen, supplier started arguing with me.

For solution, I contacted aliexpress and opened dispute against the order. But no use because they said they will refund only $277 which is huge lose for me. They told me to send back the package which was costing me bomb so finally I decided to pay $15 for spare part shipping.

Now the problem is seller is saying he can't ship it through fast shipping service for $15 so he will send it through resisted air mail. But registered mail cost only $1 or $2 and that screen is tiny, around 50g in weight. This time literally I busted with anger but no use at all. Aliexpress is not even trying to listen my problem, I rejected their dispute result almost 3-4 times but still they give result in favour of the seller.

I really need solution for this. Do full refund or at least send the product to fast shipping.