Ali Express — haven't received the orders which were placed in october 2017

Website:

m.aliexpress.com

Hi,

I have ordered 2 watches in aliexpress on october 9, 2017. Although after multiple times following up with them, i haven't received the orders (#[protected] and #[protected]) till now. Moreover the app is showing the order has been completed. I got in touch with their customer care team but they are giving me the same excuse that the orders are stuck in the customs. Whatever it is, but how come the orders stuck in the customs for more than 4 months. This is their responsibility to followup and deliver the products to the customers. Why customers will take the headache?

I usually like online shopping but this is the worst experience i am having.