Ali Express — I'm complaining about shop 2986021 - an AliExpress website vendor

I'm contacting you as I ordered 2 items of Bike Rear Rack Bag Hard Shell EVA Large Capacity Waterproof Seat Bag Road MTB Bicycle Saddle Reflective Hand Taillight from Rockbros bike store via AliExpress website and the seller mentioned. I paid for a faster delivery to receive them within 10 days and waited patiently only to be told that the items were lost on the way. I messaged your employee through AliExpress and was given numerous incompetent answers when asking them to resend the two bags with express delivery due to the inconvenience so I can receive them and use them. As time of the delivery and receiving items in good condition is CRUCIAL and my legal right as a customer! I was again answered inadequately and my time wasted for a month already when I could have received the items by now if they had resent it when I first kindly asked! I've lost my patience and required to speak with a manager so we can expedite the process and I can receive the two bags with express delivery as nothing can compensate the time wasted and inconvenience but this is the least I can receive - something I paid for in advance and done my part of the contract for - expecting the same on your end! I request your assistance in this so I can have them delivered to me expressly and resolve the issue after all the trouble I've had with your store! Attached are screenshots of the AliExpress order shipped on 12.06.2020 and still not received!